SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
super item ,fast comin goos store
Very good quality, the watch is beautiful and connected without problem downloading the app. Product arrived before the expected time
Hello good afternoon I already received my order is not it was for me it was for a friend of mine I now can not give a feedback Thank you
Viskas ok
At the moment everything ok seems of good quality we will see how long it lasts
Delivered well. A little waiting but not serious
I am very satisfied with the product, and it is exactly as I wanted, I highly recommend, and I have nothing to add.
Fast delivery. The watch is very beautiful. I recommend it.
So good, I have fo too week in Nederland.
Beautiful really
The watch is very nice but once you connect to the mobile and the wasap audios are heard on the watch, not on the mobile low quality
Very nice very according to it is tremendously beautiful first time I have one and I was really surprised
Super, arrived several days before I bought it as a gift there I will comment that such works
lovely8
I die of love fast... Packed and protected I recommend store chooea you have to try it to see its functions
Nice watch, with many possibilities. Worked on figuring out how to connect it to your phone, but after that it was easy. Oh, within 10 days in the House
Excellent Product I recommend closed eyes I loved.
The watch is very beautiful, I found the app a little complicated but apart from that all great
Very carefully everything is packed in a box. First I had to charge the watch, it was discharged. Manually set the date and time, although there was synchronization with the phone. Generally good watches. Work.
Thank you. Fast delivery.
ok
The order arrived in 3 weeks to Lithuania. I like it. Is charging now and we will investigate.
came really fast, but packed only in bag. watches are in a box, wrapped in foil. haven't tried them, hopefully they work.
Satisfied with this order!!!
I arrived very quickly, let's see how it works.