SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Is very beautiful and practical. I thought it was bigger but it's a good size
It is of excellent quality and really gives the appearance of real leather, the only thing that I did not like is that the strap can not be removed and put on and it comes fixed, otherwise it is amazing, it is a small size but that is how I was looking for it.
excellent thanks, looks good
Perfect my husband loved the bag and the quality of it perfect
Good quality leather of shoulder bag, nice color, cheaper price, vary quick delivery, thanks store
Very good beautiful and comfortable backpack for children I am satisfied and delivered in time!!
The Z folder does not fit. It's pretty. I am satisfied. I can't believe the delivery is coming in less than a week. It's very fast.
Product as stated.
lovely bag everything is great
Very good fast arrival
Arrived well today must try looks good
Very nice small but for the price I think it's okay
ta chido
Exelent well finished and good quality✨
Excellent quality flight bags for passports, phones, wallet etc
Amazing, very happy with my product, arrived a couple of days after the estimated date, but it is really worth it, it is such as the description of the store and the materials are not of poor quality. The aesthetic is beautiful, it does not look ordinary or unimpeachable. I recommend it widely
Very good beautiful and kind bag for children, I am satisfied and delivered in time!!
Thanks, my father loved it!
The size is also suitable and looks better than I thought.
Excellent product. Very good quality and delivery was super fast.
Very good same as the photo can buy that is worth apena very good service!
Good bag and wonderful packaging. I received it in a good time.. Beautiful cooperation by the company and importers
Recommend you store
Very good, I like you, I arrived fast and good quality
The quality and price ratio is perfect, I loved how the bag looks and it is a good option to go out casually.