SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Llegada super rapida, comunicación con el vendedor excelente, calidad de la imagen igual que la original, muy contenta con el resultado!!!! Recomiendo 100%!!!!!
I ordered 9 pictures, different sizes, some of them custom sizes. It came perfectly as I ordered and specified in the email. Great quality of canvas and print, well packaged, fast delivery. Will definitely order again and recommend the seller. Thank you very much!
Llegó en menos de 3 semanas. La calidad de la impresión es excelente, y el trato del vendedor perfecto. artículo totalmente recomendable.
Love the print better then expected
Thank you!! Excellent! Very fast shipping, very good communication with the seller! And very professional!
Excellent quality.
It turned it great! I expected it to be a more of a paper type material but it’s still turned out great 👍
Great service and quality
Fast and good quality
Hola!! La calidad de la impresión es muy buena, he pedido 3 pinturas y me han encantado, sin duda pediré más, muchas gracias!!
Быстрая доставка в Эстонию за 18 дней. Очень хорошее изготовление. Качественный принт. Это уже второй заказ у этого продавца. Надёжная упаковка-пластиковая трубка. Печать не боится воды-случайно пролил. Высохло, ничего не расплылось. Большое спасибо.
arrivé super rapidement communication impeccable bien emballé et résultat nickel très détaillées mieux que ce que j'espérais
Seller was very helpful and answered all my questions! Absolutely love how the poster came out as well and it’s exactly what I asked for :)
Shipped quickly and is great quality. Thank you!
Super rápido y gran detalle de la imagen! Volveré a comprar otro!
Le contact avec la boutique 5/5 ! Le vendeur a répondu très rapidement à ma demande, c'est-à-dire si c'était possible de ne pas ajouter les bords blancs de 3cm à mon image, et en voyant mon image qui avait deux bords blancs sur les côtés (bords blancs qui permettaient de correspondre à la dimension 30x40cm), il m'a même proposé de les enlever ! J'ai passé commande après ça et j'ai échangé l'image par mail. L'envoi a été assez rapide ! Et heureusement l'affiche était protégée par du plastique parce qu'il pleuvait dans le département ! L'impression est superbe, tous les bords blancs ont bien été retirés donc 5/5 !!! Merci 👌👍
Very nice printing! love the materials used! would look lovely using these in a frame but also nice without frame.
Great.
מדהים איכותי הגיע בזמן המוכר הקשיב לכל מה שאמרתי הבעיה היחידה שהוא לא שלח לי לאישור את המוצר אבל יצא מדהים
SOO CUTW I LOVE IT , this is what I wanted and it came out good
Really beautyful and very fast. Contact with seller was very good!! Absolutely perfect!
SOOO CUTE! happy with my purchase I will get more!! 🩷🌸 communication is amazing ! They are super sweet and it came earlier than expected thank you!!
amazing quality ^^
ha venido muy bien, mejor pasarle una IA para que se vea de mejor calidas, he compra
The quality is superb! just exactly how I wanted it and the same colors as shown on the computer. Definitely ordering more. I recommend it 10/10 !