SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
looks great, just like the Renau image I sent in. I emailed an image to the email in the description and a few weeks later I received the picture, easy enough.
Amazing - my friend was laughing for like 9 years fr
Diese Drucke sind fabelhaft. Ich bin sehr zufrieden und werde wieder dort bestellen, Lieferung ging zügig. War am Anfang nur verwirrend, da ich nicht sofort wußte an wen ich die Fotos schicken kann
Superbe j’adore
Increíble calidad le mandé la imagen y se ha impreso de manera excepcional
great colors, shipped quickly. and they confirmed no white edges. couldn’t be happier it looks great
absolutely fantastic!
Qualidade Top! Eu estou mesmo admirada com tanta qualidade! Impressão profissional, comprei 6 telas.
Małe formaty natomiast wychodzą bardzo dobrze. Tutaj jestem zadowolona.
LOVE IT ❤️
amazing quality
Buena calidad recomiendo , tendrian que mejorar un poco el envio mas rapido
excellent service and quality
Gran vendedor. Es un artista con el lienzo. volvería a comprar. 100% recomendable.
They did a fantastic job! Would definitely recommend and do business with again!!
Muy buena calidad del producto, el detalle es muy bonito e impecable el tipo de material utilizado para su elaboración es espectacular, alta mente recomendable
Good communication fast shipping canvas quality is top notch. Had troubles putting diy wood together but it worked out
really nice printing as usual, I love the material used for the pictures it's like a cloth material thank you
Really impressed with the print quality and material used. there are no lines from the printing process at all, perfect. it came well packaged, rolled on a plastic tube with no damage. This was a test order, I'll definitely be getting a few large prints done now I know I can trust this seller 👌👌
W Seller
Thanks a lot
Franchement la qualité et pas si mal surtout pour le prix ! 👍 et le vendeur est vraiment top il répond tout de suite et très agréable !!!
Good prints overall. Id sent some lower quality images and was fine with them being printed as is, but it those prints seem to have had an image enhancer used but only on the faces making them look a bit off, still ok but a bit off.
This is one of the best buy I made online every. Quality is so good. I am impressed. A+++ Would recommend this company.
Great printing as usual, great seller! I love the material used for the pictures. will buy again!!!!!