SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Exactly how I expected it to be. Very good quality!
Fast delivery! Very good quality, second time I buy it!
The bracelet is very cool, I took the thinnest and smallest bracelet. I 've got a thin wrist, sat down perfectly
The bracelet is really very beautiful, it is very bright and looks very cute, only the way of closing the bracelet is not very sure, I hope not to miss
Beautiful bracelet, I loved it, it looks good material, it arrived quickly and in good condition, I recommend it very much
Magnificent the description of the article corresponds well. The quality of the bracelets is tip top, fast delivery. Thank you very much
Too Beautiful!!! I will continue to buy the same as the description are made of steel, they look fine jewelry. Thank you sell I recommend It 5⭐️ Happy!!
Cool bracelet, looks cool!!! for the money it's just a gift!!! I don't know how to wear, but very stylish!!! locks are reliable.
Excellent product, it is a little yellow but good quality
Very cute. The same as the photos. I arrive in 2 weeks
I am very satisfied with this bracelet. This bracelet exudes quality. And that for a low price. It looks very nice and can be combined with any outfit. I ordered the silver version. The package was delivered quickly. I had ordered on August 17 and it was delivered on August 23. Very nice. I'm thinking about ordering 1 more as a spare. Thanks for the excellent service XUANHUA
everything is perfect. colour, size all. highly recommend this product and store.
It is beautiful, arrived earlier, I recommend store and products
She arrived in Spain in 12 days along with other packages is beautiful, I hope she doesn't get ugly
I loved them! Quality is very good. Size is perfect, excellent product.
It is too beautiful but like too much!!!!! I recommend
Lovely. Good quality. The gold color is perfect. Not coppery or orange (opaque), which was my concern. Good weight. I totally recommend
Woooow its lovely and this is my second time ordering.
bon produit, acier lourd
есть ли попадание в цвет российского розового золота? - нет цвет красного золота, цвет хорошей 375 пробы)) но поймут это только те, кто работает в ювелирной сфере как я остальные могут принять браслет за золотой выглядит красиво как для бижутерии но по камням все видно, это даже стразы скорее, судя по цене, а не фианиты) за те копейки, что я их купила, браслеты годные, увесистые. браслет такой в нужном цвете (в оттенок оригинальных не знаю, кстати, попали или нет) и с фианитами высочайшего качества, которые могут обывателями быть приняты за бриллианты - и мало кто отличил бы от оригинала. но такой браслет если и сделают он стоить будет тыс 5, не меньше)
Muy linda la pulsera , el baño dorado muy bueno , compraré el color plateado
Such good quality looks amazing
Выглядит круто