SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very cute. The same as the photos. I arrive in 2 weeks
I am very satisfied with this bracelet. This bracelet exudes quality. And that for a low price. It looks very nice and can be combined with any outfit. I ordered the silver version. The package was delivered quickly. I had ordered on August 17 and it was delivered on August 23. Very nice. I'm thinking about ordering 1 more as a spare. Thanks for the excellent service XUANHUA
everything is perfect. colour, size all. highly recommend this product and store.
It is beautiful, arrived earlier, I recommend store and products
She arrived in Spain in 12 days along with other packages is beautiful, I hope she doesn't get ugly
I loved them! Quality is very good. Size is perfect, excellent product.
It is too beautiful but like too much!!!!! I recommend
Lovely. Good quality. The gold color is perfect. Not coppery or orange (opaque), which was my concern. Good weight. I totally recommend
Woooow its lovely and this is my second time ordering.
Very good! They gave Me one, but I lost it and it does now, I never take it off and it takes time to get ugly. For the price of this great
Very nice, been wearing for almost two weeks no sign of fading
Love the quality, beautiful and stylish bracelets and the delivery was fast. Does not change its color after water, which is very important
Beautiful! I recommend it. She closes with pressure. Not with key
Really good quality!! It is heavier than expected but not a bad thing at all! Super happy and really fast shipping! 10/10 would recommend
The bracelet is top! Quite thin and direct, it is suitable for the small wrist. Arrived in about 2 weeks.
Very well, I arrive before time this beautiful!!! As the image describes it
Are delicate and pretty. Brings stones and screws from both sides
Is a little more yellow than in the photo, but that's fine. It is a piece that looks quality and that if it is taken care of, it will last.
bon produit, acier lourd