SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The material is very good, I love the color, in the photo maybe it looks clear but it doesn't look like that, it is a very beautiful color and not at all diamative
I received it very fast shipping, it is very nice, I must decorate it♡
great! a few loose threads but easy to remove. glad I waited to buy since the new version comes with a little additional bag you can clip on :) looks small but you can put a lot inside, enough room for a large phone, wallet, keys and more. I can't wait to decorate!
Great bag!! Thick jeans, a little thread, but easy to fix
I still do not decorate my bag but it is very spacious and it arrived in good condition, highly recommended
Ooooooo, this is a very cute bag!! She is now my favorite!! Very roomy. Inside the bag there is a strap for her and some round... haha .. I just don't know what to call it. The delivery is very fast. The bag is well packed, nothing will be damaged! Recommend all 100 bag!!!!!!
IMBA, 5 main and 3 small pockets
I arrived earlier than expected and in excellent condition, exceeded my expectations it is very nice and somewhat spacious, the store is very friendly, it helped me to correct the address that I had previously for the correct one:>
I love this bag, very cute and spacious!
Beautiful, a good size and very good material, it was quite fast shipping, I fully recommend it: 3
absolutely love i cant wait to decorate with p1harmony merch
Is beautiful. Looks small, but has good ability. I was foolish to buy without her small bag, but in the future I will buy a new one for good.♡The shipment was delayed, but it was worth it.☺I'm going to decorate it pretty afterwards.
so cute i love it
Duge Class bag
Lovely!! I like it very much, from behind you can put a lot of little things and they have a little plastic to make it good, highly recommended!
Garna, dear purse. The Donka is Hitchy. All yak in the inventory. Unmarried stores. Russia is a terrorist. Rashistki buchanti Tse vbivtsi, Yaki to the poverty of Ukraine and Ukrainians. Putin Tse Gitler daily. Get out of Ukraine, you will be in packages. Glory to Ukraine! Death to the thieves!
such a good bag for concerts!!! and i love that you can put a photocard, so much space :)
so cute and perfect size for concerts and i can also fit my switch in it!
it was actually really cute you should def buy
It's very nice and the delivery was delayed a day, but I'm very satisfied. I'm very happy.❤️❤️
high quality bag, came in a couple of weeks, had some loose strands but easy to cut off
It is very cute and the color as is as in the photo
buy it now im one of the first ppl to review it with this color of the purse and i love everything about it, thank you sm store! :3
loved it so cute!!!! delivered fast too :)
It’s so cute I absolutely love it <3 it’s pretty comfortable and actually comes down to ur hip ^^ I wouldn’t definitely buy this in another style :)