SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Material feels very thin but still super cute
Came with buttons, nice size and looks like the picture. Thanksn
Charaga top bag
Corresponds to the photo and description. Thank you!
Middle school student daughter, black tone, I like it
It's very nice and wide, I loved it. I bought it to transport my ipad and it goes in perfectly. And came with gift tags
CUTEE lots of space and the pins it came with are adorable <3
LOVE THIS SO MUCH. Fits all my things for work and then some! very high-quality feeling, too! highly recommended.
As expected, whole, in better quality. I am very glad. thank you
I love it, very beautiful, I arrive very fast, thanks for the gifts c:
Overall product is great and cute. I love the pins and the smol circle pouch. The color is perfect
so cute, large and good quality! delivered with the pins
Pleasantly surprised by the quality
very pretty, no smell. big enough to fit my laptop. comes with buttons
really pretty!! came w some pins but i didnt wanna put them on
Wonderful bag! very soft and came with 3 buttons
The bag is unrealistically classy, it is very cool, the tylki is one Micus de-regulation dovzhina KLI duzha Bagato in sumtsi speeches, then that dovzhina will fall on herself, and so everything is fine. In the middle of the canvas, I think to last the fabric. Cute badges for bags
Came to Kiev for 19 days, everything was fine, she did not wear ale viglyadak good
Same as the images, it does not feel poor quality, it comes with the small pocket and pins, well lined inside and you can adjust the braces. Arrived much earlier than I ever thought, thank you very much!
Parfait ✨
The order arrived to me in 10 days. The bag itself is very nice and comfy the quality is also very nice. The bag is spacious and good quality would definitely recommend to get it
good quality. Holds A LOT of stuff. Took it to a concert and held a full 15oz bottle of lotion (don’t ask why it’s for my skin condition) held a portable charger, perfume, my phone, my wallet, etc etc. you can scrunch up the zipper part to make it look a little different and more like a purse which I like a lot. Very cute worth my money
Fast shipping, arrived fast, great quality. Came with cute pins!! Love it!! It’s a perfect size!!
Material quality is very nice. Shipped quickly
The bag came in a month. The quality is good, no odors, the material is pretty thick. There is a pocket on the button on the front side and a small inner pocket. Small things and small books and/or tablet will fit perfectly.