SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Equal to the description. The lining material not very good but in general very nice.
I liked it, very good quality, I recommend it and above all wide
I expected it to be bigger, but no, I bought it to take it to swimming and my things fit right,
pretty big on the inside, it feels kinda thick (but also light at the same time) and i can tell it will fit a lot of things! the design is the same as the pics
Nice and spacious, the white is a cute sweet-cream color and it has a mini zip pocket inside! Thanks!<3
Apart from the delivery time (scheduled for October 18 received October 24) there was no other problem. Good quality
The fabric is quite plastic, but the bag is as the photograph. You can cover quite a bit inside. It has an internal pocket with zipper and a zipper to close the larger compartment. On each margin it has two small bags, apart from the pair on one side.
Good quality, there are many things, including a notebook
Wonderful, I love it, it meets the specifications, it is worth acquiring, it is big, spacious, well distributed, a good decision.
It is super big, you can fit all your notebooks, and it also has quite a few pockets and inside it is also big
Very beautiful
Arrived ahead of schedule. The quality is very good and I loved the truth
Excellent product and also arrived before the estimated date. Just like the photo
Very beautiful and equal to the photo, it is quite spacious and can be used for day to day either work or school.
The shipment arrived in 7 days from the order, the condition as in the pictures, I definitely recommend!
The blouse is just like the description and photo they show, it is very spacious
It is beautiful the color is identical to the photo, mega wide and if it is waterproof
i love the bag. Looks amazing and feels nice. The only problem is that the strap started ripping after a few days of carrying heavy stuff in it. I’m an architect so i have to use A LOT of thing during the day and I probably overdid it a bit
Very spacious. Good quality with several compartments
SuperJust such a bag I was looking for for walks with the baby. What I wanted most was the pockets to put in the drinking bottles. In the middle of a lot of space.
Maa Shaa Allah. Thank you for your service friend. We also pray for those who lack things they need.
Good product, it is wide as the description says and spacious color is magnificent and really waterproof
Very good bag, very spacious, durable and lightweight
super. I use it as a gym bag. high quality, enought space for gym equipment (lifting belt etc) arrived fast. thanks to the store:))
Love it! Soft outside. Comfy.