SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Garnet bazowy jumper
The jumper is exactly the same as I wanted, thin but warm, very soft, pleasant to the body, the color is exactly like in the photo, 100 cm fits perfectly on your eye-it does not dangle and does not stretch, the sleeve is long, I love it so much, I would like to add a little length, my height is 162 cm normal, But the high girl will be up to the waist maximum. The store did not send for a long time, but in the end it came a week earlier than promised. I took three different colors at once and did not regret it. in general I am very satisfied with the purchase, I recommend it. And the color in my photo was not transmitted (
Very soft and pleasant to the body of the sweaters. The only minus is a factory defect, threads are removed on the neck and one shoulder, and on the other shoulder, in the seam there is a built-in piece of paper that sticking out from the outside.
Very accurate color and model
Better than I expected, the description of the size was almost exact, I bought it for my mother and it suited her and she liked it.
It's beautiful
The color is not exactly the same as in the store's photo, but I am beautiful. The size chart is correct. Thin, pleasant to the body. Sent with a hole on his back, sew it up, but... And so the quality is excellent. Returned the money. Thank you.
Excellent . thank you ❤️
Nice, nice-to-touch sweater. Color also OK.
Beautiful and soft!
Very beautiful but the color does not match the photo. For the yellow and well egg yolk. But she's pretty
This super cute and soft
Nice quality. Will buy other colors soon . Soft fabric . Arrived very fast
Thin but good quality material. Will order more colors. I will definitely was with cold water and air dry.
I asked different colors, they are beautiful! They are made of soft fabric and look good quality. A little slow shipping but everything is fine. I will buy again!
The Sueter is beautiful, very soft mesh and delicate to the touch, very good. It was super worth it.
I thought it would be looser, but the mesh is good. For those who like baggy clothes can pick up a number larger than the ad
Thin, I think size is less than one number
Came in 3 weeks. I wear size m. Weighing 60 kilograms. Ordered L.
Came in 3 weeks. I wear size m. Weighing 60 kilograms. Ordered L. Very good. Love the quality
Chudova jacket. I wear rosmir KHL, ale hotila, it didn't get tight, I took it xhl and I got it. Jakiste Garna, charm of the beast. Unto stores. 3 days later she made a kofta in this seller, then she did not come here with a mistecpresa, but she was hanging with a new line and there in a change
Normal sweater. nice to the body. this is the second one here. in the photo it looks a little lighter, very real.
Very soft wool, the size is good and the finish could be better, but it serves the cost X benefit well. Would buy again
I liked it very much, very soft fabric
Rozmir for 44 pidyshov. Fabric is good. Cool. Glory of Ukraine!!! Death to the thieves!