SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice bag, it has many clasps and I arrive well kept, good store I recommend it
Very nice bag with a lot of pockets
Object arrived in a short time, very well packaged. Beautiful, capacious and well finished bag. Great
I liked it a lot. All good, thank you
Loved, a lot of space like I wanted
The goods are good, the delivery is shvidka, it is contaminated with the goods.
Mistress loved it, good quality bag
Is identical to the image or even more beautiful the master, super happy with the delivery arrived super fast and in excellent condition.
Good item measures medium size
very nice
Very pretty and quality. I'm very happy
The bag is awesome, I didn't even expect it to be so cool, the delivery is super fast. Without marriage, the seams are all accurate, no threads, there is a small smell, but this is not critical, I am very satisfied, I recommend it unequivocally.
The bag is even more beautiful than the image on the site, because it is a beautiful brown color, we better realize all the pockets it has, the sling and grip of the bag are good lengths, It has a nice sports style and chic at the same time which makes it elegant.
Excellent matter, very beautiful color, various internal divisions
Very nice and comes very well packed
Great quality. Just like the photo. Arrived well before the deadline. Super satisfied.
She is very big, great quality.. I loved
nice and soft material. dont smell which is good. nice design. fast delivery. I highly recommend it.
I love it so much! It’s not too big, not too small and also my laptop fits well! Have many pockets, and looks great!
Beautiful purse - nice and spacious. It looks like the picture. No tricks here I’m very happy.
Very Good Article thanks
Very nice
Very nice. Just like the photo. I asked for another.
Well made, nice color, big