SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Exactly the same as the photo and the size is perfect
I love it, it equals the image. Only the strap is a similar green not equal
It's very cute, I love it, the perfect size
Equal to the picture, it is small but it is a comfortable size, arrived very fast
Garna handbag, ale okuvala Sho will be trohi bilsha. Garnenka, notation of colir pocket more small. Shvidko came!
It is smaller than I thought but if it is from the kelp and it has plastic coating, excellent purchase, plus this supplier has free shipping
Excellent!! Seller modified my order so that I could have the colors I needed thank you very muchIt's amazing the kind attention I had
The color looks very similar, it is thin but resistant material, it is 25 cm long and 20 cm wide.
I really liked the bag, it is wide and it fits my iPad and my headphones and still there is room to put more things in, the cloth of dug feels good and it is well made.
The bag is very cute, but alas, the quality disappointed me. Opened a dispute for half the cost of the bag, the store agreed to return the money. I fit in it: a notebook A5, a bottle of water 0.7, a small wallet and headphones. The bag is fastened as in 1 photo. Also, if you do not fasten it, then you can put a large pencil case, glasses in a case and a shopper :) I hope that in the future the seller will be more attentive to the quality of the seams. Then there will be no problems at all!
TROP bien
The bag is chic! From the side it is very neat and miniature, but it gets a lot of things into it, for study (college) the very thing! Thank you very much❤️
It's cute for the price I can't ask for more
The bag was given by a double shvidko, a change of money for 2 Tizhnya, ale vinikla is one problem, if I was wafting, then I was swanking and mating the Chorna, but I wanted to bezhev and sorry to sell without reading my zamichi, if I would have Chotila Belev, not Chorna, ale Chorna is the same as Garna.
Expected it to be slightly bigger, but overall perfect small bag
By accident I put my order as ready when it has not arrived yet, someone knows what usually happens with that?
The size is just right and cute. The ipad11in is perfect for the length and width. The part with the badge is a small pocket.
Arrived very quickly and everything is very good. I love colors
Excellent quality, this very cute, I recommend it quite
Cute and small bag. Perfect for when you are on the go. Fits all your essentials!
Nice handbag, but small
Wondrously sewn.
A wonderful handbag, although it seemed to me that it would be a little larger. The main compartment is fastened with a magnetic button, the small pocket on the side does not close in any way.
As described, but the quality is not very good. The lining broke quickly, the handle began to come off.
I loved it I thought it was bigger because I don't check measurements but I love my favorite bag