SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
just like the image
A bag, if you need your mother with you, a little bit more, just a handbag. On magnatika, how to roam, yakshchi nakhati Bagato. Whiglyadak good, garnum of dark greens of colir.
She is very cute as is in the image, she feels resistant, she is small but she has many things
Class
I had bought a black one and loved it, so i bought the rest of the colors
It's over pretty ~!!~ I feel like I'm a little bit like a postman, but I'm cute. It's ringing. It's more like a man-to-man thing.
I didn't really have much faith, but it's very pretty, it's worth it❤️
I thought it would be a little bit bigger, but it's okay for me. I loved
The color is less bright than shown, I liked it very much!
It is of very good quality there are many things inside and it looks good
Like It
The description matches the bag, this super nice, apart I arrived earlier than expected.
Very cute, she is small but at the same time she can fit several cosss
Tote BagSoft, small, cute❤️ The delivery is very fast!
Awesome!!! There are notebooks size A5, a bottle of water, very roomy, high-quality and beautiful to look. I advise you!!!!!
The bag is super quality, but it is smaller than I expectedThis is not a huge problem for me, because I carry few things in my purse, but I would prefer it if there was a little bit of an Inke bond. Besides this one, the handbag is lovely and I hope it will serve me for a long time I recommend
I will buy my bag for the other, the question is at the same school, and it's super bad! I wear a Chorn in my life, and I won it in my life (I did not rakhuyuchi shit my pidklak)
Very fast delivery... Bag cute .. Recommend☺️
Beautiful, small, but if you can have some things
The fabric is of good quality, and has enough compartment, for the size it is
Product very well for the price. Large capacity. The color taken is not actually a brown rather a very dark red.
I loved it!!
I ordered such a beige one six months ago, during this time we worked on the quality of the goods and added a extra layer so that the bag does not lose shape quickly, it is very good, comfortable, the A5 notebook and other little things fit.
cute and small bag. it smells a bit but it goes away eventually
I imagined it bigger but it came with the measurements that the description has, very beautiful and the fabric is as you look in the photo.