SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
They are good and they fit perfectly
Confortable
Good and comfortable.
Доставка очень быстрая, в Украину в Днепр 10 дней. Товар хорошего качества, не воняет и симпатично выглядит.
두 번째 구매
새거라서그런지 미끄럽네요 가볍고 좋은데 딱딱하긴하네요
가성비갑
편하고 좋아요
좋은 가격에 양질의 제품을 구매하였고 배송은 보통니다
가성비 너무 좋습니다.. 한치수 작게 주문하세요. 정사이즈265 주문했는데 널널합니다.
좋아요
very good
사이즈잘맞고좋네요.
Parfait
기대보다 좋아쇼
있던 정품 크록스 9/11은 좀 빡빡한 감이 없지 않은데(265-270 신어요) 이 사이즈는 좀 크네요. 글고, 정품은 좀 고무질감이 좀더 나는데, 이 제품은 덜 납니다. 정품대비 무게도 더 가볍고, 더 푹신함. 걍 싼맛에 이정도면 나쁘지 않은듯.
바닥 적당함막신기 좋음
쓸만한것 같습니다. 쿠션감이 별로입니다.
Thank you for the product!
사이즈 맞고 배송이 빨랐어요
these are perfect and the best made ones I have found on here. closest to the real Crocs material. I wear a 7.5 in US and the 38/39 fits perfectly. If you plan to wear thick socks or like for winter , I'd go for 40/41. I will be buying these in every color. prettiest style IMO.
So cosy
감사합니다
편합니다~~
또사려고 남기는 리뷰 나만 알고싶네요 ㅋ