SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It is good for the house, it is thin, if you want it to warm more you have to wear long sleeve down, thank you
Although there is no photo but my sweater has a lamovke that looks very good. I recommend
Fast delivery x
Very nice sweat. I wanted other colors but a pity there are no more in my size
Very nice very constant warm and I recommended thank you
Superpowers and warm winter garden!
Très bien
I like it very much is the material of the image
Very warm
Arrived 5 days earlier. Soft, comfortable.
I chose the S and it was good, the size if it is correct
Nice sweater, looks warm. Maybe I was wrong to take 2 measures more than mine as some reviews said. For an M EU it would have been better an L. Although the sleeve is perfect, the XL remains very wide. The zipper is purely decorative, there is no pocket. The finishes are dark gray instead of black. We will see how it will be after washing, for now I evaluate it 5 stars. Recommended store and fast shipping.
Nice soft sweater 2XL is good for size 40
item as described arrived in damaged package with an apology from the post office. item was intact.
The second I'm ordering. I love it because it is nice and very hot. According to the description and I recommend the store. 5 stars⭐️⭐️⭐️⭐️⭐️
It is very warm, I wear a size S or M according to and I asked for a 2XL and it is great wide and super comfortable.
It's okay. It's like the image, very warm. Size L is equivalent to one M from Spain.
Identical and super soft, the bag is missing, but very rich and warm
For EU size 36, ordered M.It fits very good,but maybe L would be even comfortable.
I like the material the color and it feels very good. But the zipper that has ornament is a danger, I almost took one eye when I removed the fleece. I hope I can remove the zipper without spoiling the fleece. The one who designed this piece was not at all successful with the selection of the zipper. A danger.
The product arrived ahead of time and in very excellent condition. Thanks to all. ⭐ ⭐ ⭐ ⭐ ⭐ ⭐
Even if the size is just one s is always wide
I love it, it's very warm. Perfect for this season
Super
It is very warm, for the price is not bad