We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world
Arrange your return for a full refund, we've got you covered with our full Buyer protection
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Great quality
I am so happy! I was waiting a long time for one Speak Now cardigan to be made extra small (108 cm). This one is so perfect and is fitting so much better than official merchandise. Thank you so much!
The cardigan is super cool my daughter has loved it, yes she wears a size S and has asked for a size M and it is fine and the shipment did not take long I recommend it.
I am from Saudi Arabia and I have asked for a beautiful experience
so comfy and cosy! it feels really plush and high quality. the embroidery is neatly done. I love it
Sweet time arrived almost a week and the text of the size of Ques but ask for more than your size
The cardigan itself is chunkier than the original, but has all the embroidery and tags than it does. This is a dupe of the holiday cardigan (2nd version of the folklore)
it came early! the package was a little ripped but it’s okay, it’s so pretty, the color was on point and it’s so soft, it doesn’t smell Happy with my cardigan
Identical to the original, perfect size considering it is not oversized, soft and warm material, also shipping in only 10 days, I am very satisfied!
Very good quality, has good embroidery and everything, arrived super fast
It is very soft to the touch and good quality, I ordered XL thinking that it would be a smaller size and not, it fits well anyway and I loved it. Was due to arrive on December 4 and arrived on December 1, excellent purchase.
This is actually really great! There are some minor issues such as the fact that the stars are not fully embroidered and you can see some blank spots, but I'm not really bothered by it. Also, it runs big, I ordered a size M and I'm drowning in the sleeves, so I'd recommend sizing down if you have short arms like me. But this is not the stores fault. The patch is there and everything looks just like the picture. I recommend buying this :) I'll try to resell the one I got so I can reorder a smaller size. :)
Good quality, very soft. Fits nicely, still a bit oversized but in a good way (I’m 155 cm and small haha). 8 days delivery to UK. Only thing, that it seems from reviews that everyone has a neck patch with size and TS logo on it, and my cardigan doesn’t but it’s ok.
The new Taylor version and its color are dark
Awesome product. Everything is good
I don't Nicanor is very cute the same as the original
I loved it, it is super soft, it is cute and it does not smell bad and the shipment took less than indicated
The color if it is a little more coffee than beige, but it is very cute and very warm, it arrived in the indicated time and very good quality
Gets oversized as I wanted. Great quality and very welcome. Love!!!
Good quality and very cute
super
Very good quality. Is identical to the original
It’s actually very nice, I was pleasantly surprised
It came in 6 days and it’s perfect. So soft and it fits perfectly. Im a s/m and i ordered and L so it is a bit oversized. Very good quality
Amazing deal and it only took 2.5 weeks to get to the u.s. even had Taylor swift labels.