SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I tried it out. It functions well. Pressure is enough. Very fast delivery to Germany.
llego muy bien, funciona ya la he conectado a la app, tengo una duda y no se si la app es paga, a ver si me la soluciona el vendedor, por lo demás un producto muy bueno , instrucciones en español, recomiendo este vendedor, probable mente vuelva
Igual a la foto, sirve, buenos metros de manguera, tiene una presión apta para el porte del dispositivo, funciona bien y se conecta bien a la aplicación. Rápido envío.
Very good product.
rápido y perfecto
Sehr gutes gute Pumpe mit hoher Förderleistung und leichter Bedienung. Ideal für unsere 8 Tomatenpflanzen. Hoffentlich hält sie lange.
Fast delivery 📦 easy instal and the app works great. Dual pump is nice. Really recommend.
working great, must supply correct amper. all as described. fast delivery. less than 2 weeks from china to israel. will order again.
works good easy to operate through the App.
ok dziala
tutto ok
Très satisfait de cette double pompe d'arrosage connexion au wifi très facile tester a 10km de chez moi . je vais en acheter une autre . la livraison est rapide **** le commerçant est sérieux **** Je recommande le vendeur ainsi que la pompe d'arrosage *****
works perfect, very easy to install and program fast delivery
Funktioniert prima, Einstellungen über Handy sehr einfach. 2 separate Wasserkreisläufe sind ideal für unterschiedliche Wassermengen. Funktion über Batterie oder Netzkabel.
Oké
Werkt goed
wat een mooi apparaat. na ontvangst meteen uit gepakt en de app geïnstalleerd. alles werkt in 1 keer en is duidelijk. echt een super ding. nu kunnen we veilig op vakantie en de planten krijgen hun water op tijd en zo nodig kan ik manueel via de app nog extra water geven. bedankt verkoper !!! ik ben er heel blij mee en ga er zeker nog 1 kopen.
The product arrived well-packaged. It came with a hose and many connectors to attach to a large number of pots. Connecting it to the phone is very easy. Important to know!! The product comes with two connectors for the irrigation water line. Each connector is only sufficient to water three pots—beyond that, water will not reach the fourth pot.
works well as in the description, just started to used it, hoping the motors.last a while, over all very happy with the item,
отлично работает
I didn't try it yet, but the delivery was fast, and i had one of this same product, so i had to get this great thing again! thank you, and ill do an additional review when ill first use
Wszystko ok
Bardzo dobre urządzenie. Polecam.
Very satisfied. Recommended shop!
Все работает, спасибо большое