SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
хорошее качество. думаю послужит. можно ли оставлять балон не откручивать когда не пользуюсь нужно поэкспериментировать
사용전인데 good
물건은 좋으나 배송이 좀 느렸습니다
top top top !!!! livraison très rapide petit objet incroyable 🤩 léger et puissant
Very good Everything arrived fast and however I ordered, the adapter for various gas cylinders is excellent
훌륭해요
Якість хороша,все працює добре,потужність також супер.Реомендую,але із монетами
같은거 쓰는데 아담하고 쓰기 좋아서 좋은가격에 하나더 장만했습니다. 좋은제품 좋은가격 좋습니다. 같은거 쓰는데 아담하고 쓰기 좋아서 좋은가격에 하나더 장만했습니다. 좋은제품 좋은가격 좋습니다.
잘~받았습니다.배송도,빠르고,가격도 저렴해서 만족합니다~^.^~
arrived in 3weeks? but the stove looks solid - the legs are pretty stiff so it seems also robust....so far I would recommend :)
잘도착했고 간편해서 휴대하기가 좋겠어요 성능도 괜챦아요
いいね！
הגיע מהר אני אוהב את הערכת קפה הזו
Хороша плитка, все акуратно і якісно. Файна знижка за монетки! Русня - паразити, яким не місце в цивілізованому світі.
Works fine
빠르게 배송 잘 왔어요 케이스 안에 포장도 잘 되어 왔구요 작고 튼튼해요 게다가 서브 벨브도 있어서 가스교환도 쉽게 되겠어서 비상시 너무 좋을것 같네요 아직 사용전이긴 하지만 잘 되겠죠 믿고 써보려 합니다
muy bien me.gusto y de buena calidad.. a cocinar !!
트랜스포머 같이 변신이 부피가 큰것에서 작은것으로.... 휴대하기 편리하고 화력도 셈니다. 여름휴가철에 유용하게 사용아겠 습니다?
Exactamente igual a la foto, por ponerle alguna pega sería genial poder quitar el tubo de extensión y enroscarlo directamente en la bombona.
조금 부실하지만 사용하는데 전혀 문제없고 케이스가 있어서 휴대하기 좋다 어서 사라 얘들아 그리고 무슨 백자를 채우라는데 무슨말을 원하는거니 좋다고 했잖아 그만 쓸게 그냥 좋다고 좋아
Ainda bem que chegou antes do prazo, pois não vi que não tinha a opção de entrega rápida e tinha uma certa urgência em receber. Demorou vários dias até sair do país de origem. Chegou tudo certo, funcionando bem e com o adaptador. Esse fogareiro pra comprar aqui sai muito caro e não compensa como a maioria dos itens de camping e hiking, estou bastante satisfeita com a aquisição
상처가 나있어서 짜증났으나, 자체 틱틱이로 불도 잘붙고 화력도 좋아서 만족
잘받았습니다 가스라인이 조금 눌려졌는데 사용엔 이상없을듯
가성비최고제품재구매확신또살께요장난아닙니다 가성비최고제품재구매확신또살께요장난아닙니다 가성비최고제품재구매확신또살께요장난아닙니다 가성비최고제품재구매확신또살께요장난아닙니다 가성비최고제품재구매확신또살께요장난아닙니다
very nice item will be very usefull did not try it yet the delivery was very show to portugal but at last I just recivet ut came well packed thank you ..............