SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you
It's good
Good but small
Well received today
Came a whole, without chips. The color ordered is black, it looks clear. Recommend
More than 45 days arrived. It was a good packaging.
Hi! I liked the watch: All functions are like in an old electronic watch of the 90 s. Only melody alarm clock one. The interface is clear-the instruction is not needed. The battery was in the clock. It turns out that there are enough 3 buttons! On the display, in addition to time, there is a date and day of the week, as well as a 12 or 24 hour time mode. The time mode is switched directly by the right button. About the delivery. The parcel took about a month to Yekaterinburg. Tracking took place only to the borders of Russia. The arrival at the post office was not reported. I had to go every week and check whether the package arrived or not. And so everything is fine. Thank you!
Wanted Chrome came Dark metal
The order arrived on time. The watch is good but the bracelet is old. Thanks the store will still shop in his store.
Very good
For my money just fireThe strap is adjustable, the time is very easy to adjust
Great watch. Even at this price, the product is quality
It took almost a month to arrive, and I did not get to the mailbox, they left it to me in Mail. Otherwise satisfied
In appearance and quality for that kind of money is very goodI recommend, the price is a great watch
The product is a great store recommended.
Delivery came to me very slow
Watch for a child's hand. Otherwise good. Packed well.
All works
Watch is as described in text and as shown in pictures. Shipping was very fast, thank you to the store.
The view is great, it looks good, the adjustment mode is great
All OK.
Cool budget option, and even for such a price, it's not a pity to break,Recommend,,
Very good watch
The goods have arrived. All intact, no damage. Accuracy: hurry for 7 seconds a day (leaves much to be desired). Old, similar watches bought 8 years ago were about 3 minutes behind a year. The old clock has a broken ear.
Good thinking, Good product