SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
alles ok :)
Me encantaron las fundas, la textura, el color, hermosos! Gracias!
איכותי
サイズがちょうど良かったです。色合いもとてもソフトでした。
everything went well. thanks
Están bien
No es la tela habitual de las fundas de almohadas pero está muy bien. Hermoso color, igual al de la foto
Bonito color, suaves y no destiñen con el lavado
وصل سريعا
Perfetti
Parfait très bel article conforme à la description et livraison très rapide
fijne en mooie kussenslopen, zeer snel geleverd 🌹
El producto es tal como se dice en la descripción. Por el precio, es bueno. Funciona bien, con algunos detalles. Demoró en llegar a Chile, pero llegó al final. Recomiendo el producto., aunque tenga que esperar.
Vraiment pas chers et pratiques et parfaits pour chambre d’amis ou voyages en voiture ou train pour oreiller
soft, natural fabric. slightly different than the color pictured, but it works perfectly for what I need
Lekker zacht en heel snel geleverd.
Feels soft to the touch. Great buy.
la tela muy agradable para la cara
little more dark as on the picture, but ok in this case - we use older anatomic pillow, better material as expected, i bought something green for leader sofa, it will get lighter after washing, I bought 4 to have one for change
se ven de buena calidad, ya las he lavado y por el momento bien, veremos cómo van con el paso de los lavados.
colours look nothing like the ones on the pictures. the pillowcases are soft and look ok
Muy suave, color sólido, muy bonito
Тканина приємна на дотик. Наче не електризується. Мені сподобались. Дякую продавцю ♥️ _______________ The fabric is pleasant to the touch. It doesn't seem to be electrified. I liked them. Thank you to the seller ♥️
el color es el mismo, es un material suave me gusto bastante. envío rápido, llego dentro de 2 semanas
good quality