SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast shipping, looks very well made, store 100% recommended! Thank you very much
An excellent product, with a high quality, really 100% recommended, without a doubt I will buy another
The quality is great, very elegant and discreet at the same time, it completely fulfilled my expectations, it is amazing!
Is an excellent product. I 've been using it for a while and it's still intact. Plus it's very nice.
Beautiful, neat, very durable, I wear it on a permanent basis. I bought it for silver, then there was a vintage one, I had to buy a second one, it is darker in the photo, it gives it Brown in life. I liked him more.
arrived early than expected... quality ✅☑️....... I'd recommend anyone to this
I arrive on the expected date, although if it is very simple but looks beautiful I like it
Very good quality arrived in the established time I recommend them
Great for the price, good finish, nice color (don't trust the colors of my photos)
very good looks nice but not very durable break after 2-3 months but for a dollar really good
Looks good quality. I liked it. Let's hope the material does not change color.
A cool bracelet. Something that I wear with silver. The difference is visible.
product in a good condition, it looks good i definitely recommend it
Very cute, although a little thin, outside of that, I arrive in a timely manner
The color looks pretty real. If there is variation in it, I will review it later.
awesome store and item. she sends a jewelry pouch as a gift. Thank you
I love it! They look super good quality, I ordered the 7mm bracelet, ah! And they come with a fundite
Honest store. It took time but I received it in perfect condition. I'm from Mozambique city of tote
Looks great! Have worn it for a week with no visible damage.
Came very quickly, the vendor was very nice and communicated well! I am very satisfied with the product thank you!
Very well made!
Amei. Recebi muito antes da data prevista. Excelente vendedor. Escolhi um tamanho maior ao que desejava. Mas resolve-se
супер
I have the biggest and the thickest.
Recomendo🇲🇿