SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I loved it very nice, the chain is a little fair but it can be fixed
Big Heart
Delivery in Moscow. Beautiful, just like it.
Very beautiful and interesting. I hope it won't get dark
exactly as shown. BUT these are two separate necklaces.
It came broke but its cute i will cut this part and wear ofc
Arrived within 3 weeks, for a symbolic gift of norms
Very nice as is in the photo
Thank you for the fast delivery! Good quality, all as pictured
Fast delivery to Tashkent in 11 days. The product corresponds to the photo.
Good namist. The same is normal, in the city for 3 years
Beautiful necklace, everything shines, looks good, I wrote out three times, my friend, and my daughter-in-law. I recommend it.
Beautiful necklace. Came quickly. Recommend for purchase
Beautiful as photo delivery less than two weeks
Thought the lock was one by two threads. But it turned out to be two chains. So it's better. Can be combined. Glitters like silver. Delicate delicate
Very nice Live
Z aliekpress everything is good, but from the Ukrainian, yak nezrozumilo de rolled my power-it's over. I will sell my Bula spot.
Lovely
She is dressed in the health of Jaya farajil cut with Thin Thin
Pretty good i love it
The chain is cute, delicate, but not small. Granddaughter will take it. Like it. The delivery is fast.
The chain is great, my wife likes it very much. Fast delivery with combined goods. Oct 5. Ordered 26 Oct received. I recommend the store.
Cool necklace! I like it thanks to the store, I recommend it.
Very good quality
Great