SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Todo bien con esta compra
This is I sure a great buy, my plants is loving these. Make remember to water my plants easily.
Ok
Super cute! Did not disappoint.
perfect. excellent service and great timing with delivery
Piękne, gruby plastik
Me encantan te despreocupas unos días del riego segunda vez que compro, son útiles y se hay que colocar más si hace mucha calor.
good
Bardzo szybka dostawa do Warszawy. Obawiam się czy dotrą w całości, ale udało się-opakowanie było bardzo słabe.Wyglądają dobrze.
Дуже хороші. Естетичні. Милі.
wszystkie są dobre fanem bo male polecam
Швидка доставка! Відповідає опису! Використовую не по призначенню! Те що і треба) Дякую!
Bon produit en plastique. Arrivé sans casse. Joli mais petit.
Thank you for a perfect transaction! I recommend!
Excelente
llegó bien
Funciona muy bien, Mis plantas ya tienen un poco de independencia cuando me voy de viaje y a la vuelta siguen tan verdes como el primer día
Very nice. They work perfectly for house plants. They’re easy to fill up and they don’t make a mess when you flip them to put them into the plant pot. I will definitely be ordering these again
Малесенькі, трохи чекали від них більшого розміру
good
Прибыло быстро, интересные поливалки, работают хорошо, вода уходит в землю когда нужно
Pas la bonne couleur
producto perfecto. totalmente recomendable. envío muy rápido. volveré a comprar. tal y como se describe
Got wrong colour but very nice seller!
on the smaller side, about 2 inches in height for the bulb, they last about a week i think, depends on certain things, but they are keeping my plants watered, and the water levels are different from each, that's how i assume the soil for each pot is getting the appropriate amount of water