SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The item is as it appears in the store's description. I am truly happy with this product. I recommend 100% this store
Bracelet for me❤️ 925 test sriblo✨Definitely recommend
Looks nice, has 925 in 2 places. Hope it’s silver. Pearls are natural.on the wrist it reverses with metal on top.
Nice
cheapest out of the 3 I bought, but prob will last the longest bc it's all metal, the others are elastic band
Item received, store recommended. The packaging is good, fast delivery. Looks cool.
Beautiful, I loved it.
Beautiful esquisita
How delighted. Very beautiful, such what the image!❤️ Thank you store
Krásný ale navlečený Ma takové gumičce netuším jaká Bude životnost,
It looks pretty and classy. The delivery is so so so ~ I'll come again ^ ^
they are all very beautiful, the store put a gift ring, thank you
Thank you)) I have got 2 pieces instead 1. Beautiful
The bracelet is very small even for a child's handle is too small
Very beautiful month what I do not like is the elastic finish and the union with the closure, but it is beautiful
Shvidka delivery. Uncle for a gift.
Perfecto
Just as it is described very thin I don't know if it really is silver or it is only a bathroom or I have not verified it
pretty bracelet has stretch. clasp hard to manage on own
Very beautiful just in the saying says 925 I hope it is all silver.
I loved the bracelet, very delicate, just like what I expected
Very beautiful bracelet, I do not know the quality of the stones, but for the price is very good
Beautiful bracelet, not if it is silver or silver silver bath, but for the price is very good
Overall cool bracelet, inside elastic. I hope it won't break quickly
Duge garnet bracelet. Trichki is not a hoop Castle, not just self-tushki zatibuvati.