SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good, cheap, sharp, and delivered sooner than expected
감사합니다 잘 받았습니다 감사합니다 사장님 감사합니다 감사합니다 ㅎㅎ 네 네 ㅡ 나 지금 집 가는 중 가장 큰 이유 없이 잘 받았습니다 감사합니다 사장님
Kinda small but very very sharp
очень острый и компактный. удобный много места не занимает
I like it. it's sharp and small cool.
very happy with the item I will do buy again. thank you
Ніж маленький. Лезо трохи криве. Син назвав його "катана"🤣. В дорогу зручно. Гострий.
Тонюсенький, но очень острый. Плотно заходит в ножны. На ощупь качественно собран. Посмотрим на сколько хватит. Взял чтоб лежал в машине, когда нибудь пригодится. Всем добра - руснипизда🪗💪😁
Just a cheap knife with plastic handle and scabbard, but it works
It's like a little samurai sword! 😅 I don't know what would you use it for. But I guess if your buying it you must know!
Ножик шикарен. Острый, как канцелярский. Возможно, это он и есть. Так что чехлом не пренебрегайте. Чехол великолепен - входит плотно, не люфтит.
articles reçu rapidement, je doute qu'il coupe véritablement.
нормально, для бумаги подойдёт...
busca una regla y te haces una idea del tamaño, pero de ser bueno, es muy bueno
купил уже второй год, цена-качество понравилось
il est très bien et il coupe très bien
과일 깎을때 정말 좋을것 같아요 가격대비 총알 배송 감사 드립니다
케이스포함 한뼘정도 길이고요 케이스에 뻑뻑하게 들어가서 보관하기 좋네요 낚시칼을 잃어버려 급하게 샀는데 적당히 쓸만합니다
Вроді гострий.
ok
I have just received the package and I am pleased to say that the product is as described.
Sharp, not sure that it is a kitchen knife but it works, so all good, Will also try as a letter knife. Interesting and looks good
Recibido en perfecto estado el 05/11/2024. Todo O.K. Gracias vendedor.
배송은 겁나늦고 제품은좋아요
좋아