SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
excelente produto, conforme anunciado.
parfait
Bought it to put my wireless mouse and keyboard dongles into - works really well
Nice product as described. Fast shipping
awesome little gadget.. it works great with my ArcadeRetro console.. I can connect up to 4 controllers at same time. Recommended.
Muy bien estos y rápido.
works perfectly
It works like intended I have no problems with it maybe a little small but I can do that
Works
Thank you
It works. The width is perfect. It does not rub against the HDMI cable next to the USB port.
These are great!
In Google Maps können Sie für Orte, die Sie besucht haben, Rezensionen verfassen. Außerdem haben Sie die Möglichkeit, Angaben zu den Orten zu machen und Fotos und Videos dafür zu posten, um andere z. B. wissen zu lassen, ob der betreffende Ort ruhig und romantisch ist oder gerade renoviert wird. Wichtig : Damit Richtlinienverstöße nicht auf Google Maps erscheinen, moderieren wir Nutzerrezensionen und ähnliche Inhalte. Alle Verstöße werden von uns überprüft und entsprechende Inhalte entfernt. Weitere Informationen zur Google Maps-Richtlinie für von Nutzern erstellte Inhalte und zu verbotenen und eingeschränkt zulässigen Inhalten und Verhaltensweisen Hinweis: Alle Rezensionen und Meinungen werden freiwillig abgegeben. Wir bezahlen keine Nutzer für das Schreiben von Rezensionen. Öffentliche Informationen Alle Rezensionen sind öffentlich und für jeden sichtbar. Sie können nicht anonym veröffentlicht werden. Weitere Informationen, die bei Ihrer Rezension für andere Nutzer zu sehen sein
ürün aracımda olan car player ile güzel çalıştı satıcıya teşekkür ederim
Nice little USB hub. After testing it does seem to be an actual 3.0 hub and not a 2.0 like some other listings.
Super RU! ua 3.14Zda
Arrived to Alaska USA after 3+ weeks. Item is as described and was well packaged in bubble wrap. Unit did not work for my purpose of adding more ports to a Klipper MCU. Caused webcam resolution to downsize to thumbnail size.
Great item and a fast shipper.
Although I have not had time to test said features on this USB hub yet, I can claim that it fits very well in my laptop bag.