We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world
Arrange your return for a full refund, we've got you covered with our full Buyer protection
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It's thick, so even though it's so big, it sticks to your body. If you want a generous fit, you can get one size up.-No.
Beautiful! The fabric and super soft and the plush inside very beautiful and soft. Super recommend. Great quality and it came super fast. Identifies the photo. Great size.
I really liked the blouse. She is a little heavy, the fabric is good and wears well. Could have taken a smaller size. Came a “toast”. Have 1.68 and 53kg.
Fit is good, I am size 1o UK. Quality is good. Colour is great
Good quality, delivered fast but runs small. Suitable for thin people without tummy. I'm 150cm tall, 89/90 Bust but have a bit of a tummy. I want my shirts or pulls to be a bit loose and this is not it but quality and price is great. I just need to lose weight then!
Exceeded my expectations. Wonderful and warm. I'm gonna ask for more for sure. Super fast delivery. They can buy without fear of making mistakes. Congratulations store.
A warm sweater, on my m the Chinese M is a little free, it was possible to take a size smaller.
Very warm and thanks in size
Garni turtlenecks to the Til. I live in the photo. I recommend the store and the product!!!))
Consider că este un produs bun. Raportul calitate/ preț excelent.
I wear a L and buy a XL and it is very fair, beautiful color very warm and it has arrived very soon
Amazing quality. Impressive really
It's warmer and more soft than I thought.
Very good sweater. The size is perfect, I wear it and I ordered it. I recommend it
The sweater is super, soft, warm, excellent tailoring. For OG 98 size KHL just right-a fairly free fit. Thanks store, recommend Fast delivery.
I have 1,70 and 65kg, I read the comments and chose to buy XL, it was perfect! Excellent quality! Bigger people maybe get small. Arrived 10 days ahead of schedule
Exceeded my expectations. Product of excellent quality. Mega soft and at the same time thick material. I'm amazed.
Fits very well, very warm and soft, I like the color.
Seller does not read what the customer writes, I bought 2 black sweaters because I had a cart very full, I could not add the colors I wanted, I sent it to the store I wanted a white and a black one, the seller did not read it and sent me 2 matching black blouses! It is beautiful, it has good quality!
I have a height of 161 cm, size 46 or M bought size XL. Fit perfectly, will buy again.
The fabric is very pleasant to the body, warm and cozy. Sits very well. Thank you very much to the store for the gift. Success and Prosperity.❤
Looks good size falls smaller. Not yet been used, so do not know whether the sweater is nice and warm, but assume.
The sweater is great, the hands are not short, the fluffy is soft, the 50 size is taken XL
In Germany in 8 days. The quality is delicious: warm, soft and the colors are very beautiful. I order for the second time. I already have five sweaters. On our 46 take XL.
I really like it,so beautiful ,soft ,warm and thick fabric .