SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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É um fogareiro super portátil e leve. chegou bem embalado e rápido. Ainda veio uma corrente para deixar as peças juntas, muito útil. Parece ser feito de bom material.
recomendadable, se monta facil y encaja bien. no se si es acero inoxidable el tiempo dirá si es o no
Buen producto, los soportes un poco inestables y con puntos de óxido. Echo de menos un pequeño gráfico de montaje e instrucciones de uso, nivel de llenado y precauciones generales.. lo he probado y funciona bien, da calor y se puede usar como pequeña cocina…
Espiriteira muito boa. Coloquei 50 ml de álcool 70⁰ e ela ficou acesa por 45 minutos. Gostei muito deste fogareiro portátil, leve e prático.
llego bien, todo correcto
마감 준수하고 온전하게 배송 받아 만족
Buena bonita barata funciona muy bien
Perfecto hornillo. Sin golpes. embalado en caja carton. El único fallo es la parte de abajo que tiene bastante holgura y es muy pequeña, inestable y como aislante del suelo
un poco más pequeño de lo que esperaba
fajna mała kuchenka
Зовні виглядає гарно. Але не перевіряв.
гарна річ, виготовлення якісне.Воду нагріває швидко.
just as described
Ben blij dat hij heel is bijgekomen,ik moet m alleen nog even testen,het zal mij benieuwen of dat lukt
Ottimo! Leggero, compatto, stabile. Ho fatto una piccola modifica con lana di roccia per renderlo più sicuro.
Отличный товар. Качественная упаковка. Быстрая доставка.
Súper bien
불꽃도 잘 올라오고, 손잡이가 있어 편하네요
sehr schön und sehr gut muss ich hier zu bewerten. wertig verarbeitet, sehr gut verpackt. Alles so wie es einen erwartet! :-))
The lid was on so tight, I had to use a wrench to remove it. That caused scratches but a nice little stove. It looks functional and put together well. Has two rows of holes for the "bloom" and solid inside and outside construction. The field test will be this weekend.
esta muy bueno, es pequeño pero increíblemente si funciona, lo prendo con alcohol de 90° y está súper .
Fast delivery. I Did not test iit yet, but seems to be working