SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent Product, excellent quality and design, works very well, very practical. Shipping arrived very fast and in excellent condition and complete. Thank you very much.
Very nice, I arrive a few days earlier than indicated.
Everything is OK, the goods are as described.
Beautiful. I hope it stays that way for a long time. Very cute glossy
Very fast delivery. The workmanship is beautiful. The wife is delighted. I recommend the store and the product. Thank you and greetings
Good afternoon megusto a lot is very beautiful well packed arrived in excellent condition
Beautiful, simple and elegant pendant. Good purchase. Great quality, fast and well-protected shipping. Thank you store. Recommended 100% to +++++++
The item is nice but the finish is not smooth as the picture
Delivery two weeks. looks very decent. cheap jewelry is not like. the letter V is not small, about 3 cm. thanks to the store for your honesty and integrity.
Beautiful V shaped necklace, as described and photo. Fast delivery.
I like a very delicate necklace
Recommended.
Very beautiful and elegant! It's so excellent, thank you so much!!!!
Beautiful necklace, I ordered it on the 7th and arrived on the 23rd of September.
very accurate love it as shown in the image it arrived fast then the estimated date I recommend the store
Nice necklace, I hope not easy to rust
The color is suitable, it may be used only for special occasions and very carefully, all this to avoid the quick wear and lose the color.
As pictured and described, fast delivery, well packed, recommend, okay, thanks.
Looks nice, It’s more like red gold than yellow gold.
Lindo collar
Very poor quality, but not too bad. thank you
Arrived very quickly. Same as the image. Well packed. It's very cute. I recommend the store
Another cute decoration. Very beautiful, you can combine with others, collecting multi-layered images.
The chain is cute, the quality is excellent, the delivery is fast. I recommend it. Thank you!❤️
Amazing quality