SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ameiiii arrived before the perfect date hopefully I didn't get black but apart from that 5 stars
CuteIt is beautiful, the only detail that I see is that it gets tangled superior very quickly, but outside of that it is the same as the photo
Cute and fantastic double pendant. We love it. Satisfied .. Soon at home. Thank you, store. Store of trust. Satisfied. Recommended 100% to +++++++
I liked it quite good quality arrived before the scheduled date
A little narrow, but beautiful, I like it very much
Very pretty chain and a nice design. The delivery to Germany is 5 weeks, thank you very much to the store, I can only recommend him.
Very pretty design of the necklace, looks really pretty. Delivery to Germany is 25 days, many thanks to the store, I can only recommend him.
Very nice necklace, good material and yes it is as in the photo and description. Thank you. Thank you.
Very beautiful and perfect loved too much thank you to the store
The goods were rejected, the quality of the norms. One-man store
It came to Me early and in good condition, the material is not so good but it is fine for its price!
pretty piece, very light and bright, she loved. non alergic material. the store is nice, good package and fast shipping
I loved the necklace, the photo does not do it justice, the chain looks resistant
Excellent Product!! I really loved it is super cute... Everything came in excellent condition, the brooch, the charms and the chain... Arrived very bn packed and arrived before the mentioned delivery date.
This one without beautiful comments did not come with "defects"
Very beautiful just like the photo arrived before the deadline.
Nice choker, I like it very much .. Satisfied. Great purchase. Good quality, sent fast and well protected. Thank you store. Store of trust. Recommended 100% to +++++++
I arrived super fast and in good condition. Is very cute
A lot of cute! Great quality, resistant. Came well packed and clear. It didn't get dark, I got wet and so far nothing. Thank you store! :]
She's very beautiful, I loved very OOOOoo❤... Order, very delicate.
I loved it, very delicate and the deadline was quick.
Soooooooooo beautiful!, I don't know if it gets black with water but just in case I will pass base because it is too beautiful and arrived well before the deadline.
It is very nice when placing I recommend it a lot
Simply good. But however I made the request thinking that it was a fight came butterfly that I also loved. The first chain is very beautiful
Arrived very quickly. Same as the image. Well packed. I recommend the store.