SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It was great, looked like the picture and it came very fast
Fast shipping and it seems they will not change color, they are cute.
Beautiful took approximately 20 days to reach Mexico
All as described. The parcel arrived in Ukraine in a month.
It is beautiful, I recommend the store took 20 days to Mexico
Pretty ring, I'm happy for the price paid. It is adjustable.
Very pretty Let's see So Solid
Beautiful and arrived fast super beautiful in quality and price
Perfect, like the photo. The second time I order. I recommend this shop
Very cute, although I thought the ring was thicker but it is super good, the Stones shine and it is adjustable, it claims to be stainless steel.
Beautiful 10 ring adjustable 10 shines satisfied with the product
10 out of 10 beautiful the miy ring fast shipping I loved
Satisfied with this ring! I love the shape. The little bents makes it shine in every angle. The only thing is that although it is adjustable, it is very stiff and difficult to adjust. Gold looks good quality. I think this type of style looks good on every type of finger. Seller shipped immediately and has very good prices. I ordered three rings from this store and they all came correct
Troop beautiful seems to have gold really do not hesitate buy it!
They arrived very well packed and in 20 days to Colombia, they are really beautiful.
The rings are beautiful, as in the photos, now just wait to see if it does not lose color
really nice I like it :) and it came quickly
Excellent Product I highly recommend this store
great, just as described and it came fast, i definitely recommend this store, thanks :)
Very Nice models, feel a little thin but for use that will not be continuous is excellent
Matches Expectations, very beautiful
Exact as listed but suggest to order 1 size above of your ring size. Good product, worth for the money, thank you ' Fashion for you store' for the fast drlibery.
Details are faithful to the description
The ringing is very good. Only it doesn't bring a stone. And then that leaves a lot to say.
Original ring!! Fits the finger well!! Happy with my purchase!!