SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The ringing is very good. Only it doesn't bring a stone. And then that leaves a lot to say.
Original ring!! Fits the finger well!! Happy with my purchase!!
Came earlier. Beautiful ring. Gold color as true gold, not yellow. Smaller is real gold. No diference. Great ring. Thank you! ❤️
Excellent ring, it is thick. 10/10 quality I recommend to the store. Is stainless steel.
It is nice, a little smaller than I expected, it can open but not too much. I'll use it on another finger.
Perfect arrive quickly and of very good quality
I loved the riling. Arrived in 24 days. I recommend it.
very beautiful and charming. more beautiful than the picture. 100% recommended.
Very pretty. I hope the ring will never change color.
Thank you very much to the store it arrived quickly
Very beautiful ring! The color is incredible, I am completely satisfied
Perfect quality, for the price is great, it does not get ugly or leave nat a, and I have wet it, it is super good, it is adaptable according to the finger you want
I love it, super beautiful and shiny ring, delivered in 10 days
Perfect quality price, no brand, no ugly, hold a lot and can be made bigger or smaller according to the finger you want.
It doesn't get ugly with water. I am very happy.
it took 2 months, but its fine for that price, very thin and easy
They are beautiful, shiny and the same as expensive brands
Equal to the photo, elegant ring. 9 days delivery to Portugal. recommend store
I recommend themThe order arrived fast, they are divine, I ordered 3 of different models, I will order more
Came in good condition and arrived in less than a month. I like it. Hope it doesn’t tarnish
They are very cute for the price they look very good quality. I liked them very much
Arrived in good packaging and earlier than expected. The view is beautiful, in life more beautiful even than in the photo.
If it is really very nice it has a color very a report looks good fits the finger well if it is really very nice it has a color very a report looks good fits the finger I really liked it do not lose color so soon in addition to fast delivery
My favorite color I want else it's too nice to think it doesn't rust
The stones are all in place, it came quickly. I want to order other rings from the store