SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Clock from the water, it's fast and easy to operate
I ordered two watches. Came super fast. The design is very good, the materials of very good quality. Let's test how the software and everything else works. I recommend the store and the product which meets all the specifications described.
This is what is described in the publication, thank you
Everything seems fine. Looks of exelent quality and resistance
Package delivered well ahead of schedule very boy congratulations
I still liked how to install it thanks to the store
The old-year-old monster, the simple in the coristuvanni.
Duge is presatisfied! The day-old pratsyu without narinkan!
The watch is very good, but I still don't dare to wet it!!!!!!!
I loved it, completely in love, very good quality and arrived early
Nice well done
The truth that the product itself, is very well ratio quality price. But second day and I have already lost the crown of the clock...
Value for money. Good Product. Seller is good
Pretty, like the picture, the sensor works, all the same)
I arrived very quickly in less than the scheduled date, at first everything was fine, now it is failing a lot, it was exaggerated
Everything excellent, it came to me very quickly! The quality is very good
Quality unbeatable price, shipping in just 7 days
Excellent watch, I bought it for my wife, as it is very good I bought it for me too!
In view it is seen that it is resistant. Will make use of it
I love it, as shown in the description is that I arrive.
Excelente
I did not receive my order but I was completely repaid in 1 minute my money
Beautiful, the only thing the watch case is not of the color as in the figure but of the much darker antique pink, therefore of the straps supplied and of the image. Otherwise everything is fine, everything works well.
lov this watch
Very beautiful only that did not come the three bracelets only came 2