SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice the ring, excellent product and the store is always on the lookout to respond to requests, questions and everything.
The ring is very beautiful, it took three carats, it looks like the original, it is very shiny in the electric light, like a diamond, even the jeweler will not determine at first sight!!.. The photo does not transmit glitter. very recommend the store! I will take something else from this store, it's two weeks in advance! there is a GRA certificate, a velvet bag and a silver cleaning cloth!
Neat design, very satisfied with the comparison with the 3-part tipany Dias
I love him, although I would have liked a little smaller, I will order again
very nice ring, better in reality, couldn't believe how beautiful it is, love it very much,
Is perfectQuality dreamed of. They will not regret the purchase
It's ring is very nice, it glows too much and the ring finishes are impeccable, the stone I ordered in 2CT I probably would have ordered 1.5 it would look even better, it's definitely very cute
Perfect description. It comes with your certificate GRA which is what matters to me. I have passed it to the brilliant detector and it comes out positive.
Super Ring, I wear with a white gold ring with a screen .. Glitters exactly the same. The delivery is very fast
It's very good looking, I don't know how to wear it, but look at the photo. On the ring finger a real one-carat diamond (the remains of the former luxury), on the middle finger this product is two carats, really sparkles brighter, but in principle it is indistinguishable from a diamond. So why pay more? I'm very pleased. Thank you. I will probably order and advise friends
The Swarovsky ring 58 (18.3mm diameter) is the person who enters the thumb index stop, and I bought the 8th! I think it's about 18mm in diameter. He was only wearing a thin ring, so the ring was thick, so I care a little bit about it, but it's pretty. I also bought it as a mood change and I like it. It sparkles. I bought it with the same store's guard ring and it was pretty.
Very very strongly recommended!!!!! It's so pretty!! It's a shame that the sparkle under the light is not in the picture. Get it soon.
Very fast Delivery beautiful stone stunning so many compliments Ordered this you won't be disappointed this is the best store amazing quality can customize!!!!!
The ring is very beautiful, the gloss is great, it looks expensive
No joke, it take a whole month to get it. It was worth to wait though. I love the way it looks, very classic and not to pointy. Totally recommend buying it and I'm gonna buy some more product from this store :) The delivery took a month (because of the other products that we let you together) the product is very good for the price. Korean size 6 is perfect, No. 7 is slightly loose, but I made it 4 size and it fits well! Please refer to the size! I hope it will be slow and sparkle for a long time.☺️
The ring is very cool! Stone is just fire! take it, you will not regret it! tried to catch shine, but unfortunately it is very difficult to convey it with non-professional optics ....
Korean size 6.5 4 Size fits well! The finish is neat, so it's comfortable without anything. It doesn't sparkle with photos. I paid a coupon and paid a discount when I paid a little less than 17000 won 11/17 night payment, I got 12/2.
The stone is bright and sparkles beautifully. The sizing was accurate.
This ring is beautiful. I received it nine days from the date of purchase. The ring is light and very shiny. I've gotten compliments on it. It looks very expensive. Excellent purchase. I got the 3 carats and it looks huge. Draws attention.
PERFECT for everyday use! 11 days delivery (Saturday Sundays excluded).
Very beautiful! As he shines a lot, this slightly larger stone draws a lot of attention. Perhaps a smaller stone is better suited to wear on a daily basis. But this ring is very perfect.
Gorgeous ring, beautifully sparkling. There is a serial number in stone consistent with the certificate. Friendly store,highly recommend!
Very beautiful Sparkling amazing. Recommend the store and this ring for 100%
Very sparkly.. great quality for the price. I love it!
Wonderful. Correct size. A beautiful glow and a certificate the height of the piece.