SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
배송 빠르고 물건도 좋아요 만족합니다 배송 빠르고 물건도 좋아요 만족합니다 배송 빠르고 물건도 좋아요 만족합니다 배송 빠르고 물건도 좋아요 만족합니다 배송 빠르고 물건도 좋아요 만족합니다
Lolita, light of my life, fire of my loins. My sin, my soul. Lo-lee-ta: the tip of the tongue taking a trip of three steps down the palate to tap, at three, on the teeth. Lo. Lee. Ta. She was Lo, plain Lo, in the morning, standing four feet ten in one sock. She was Lola in slacks. She was Dolly at school. She was Dolores on the dotted line. But in my arms she was always Lolita.
사용전이지만 좋아 보이네요 사용전이지만 좋아 보이네요 사용전이지만 좋아 보이네요 사용전이지만 좋아 보이네요 사용전이지만 좋아 보이네요 사용전이지만 좋아 보이네요 사용전이지만 좋아 보이네요 사용전이지만 좋아 보이네요
이제껏 산 화로대중 단연 최고네요 휴대성 대박에 얇지 않고 너무 좋아요 세척도 엄청 용이할 듯합니다 강추!!!!
I'm very satisfied
설치간편하고 무게감도있고 분해시 부피도 작고 좋습니다. 설치간편하고 무게감도있고 분해시 부피도 작고 좋습니다. 설치간편하고 무게감도있고 분해시 부피도 작고 좋습니다. 설치간편하고 무게감도있고 분해시 부피도 작고 좋습니다.
좋아요 생각보다 튼튼하고 단 끝이 날카로워요
배송 빠르고 좋습니다.배송 빠르고 좋습니다.배송 빠르고 좋습니다.배송 빠르고 좋습니다.배송 빠르고 좋습니다.배송 빠르고 좋습니다.배송 빠르고 좋습니다.배송 빠르고 좋습니다.배송 빠르고 좋습니다.
가성비 좋아요
좋아요 아주 마음에들어요
좋와요.
두꺼우니 좋아보임 크기는 작은데 생각보다 무거워요. 아무래도 두꺼운만큼 무거운듯 합니다. 휴대성이 좋아서 짐 챙길때 부담이 없는 사이즈입니다. 3만원대에 이정도면 매우만족해요..
good
부피좋고 만듬새 좋고 코인할인으로 가격까지 좋게 구입했네요 부피좋고 만듬새 좋고 코인할인으로 가격까지 좋게 구입했네요 부피좋고 만듬새 좋고 코인할인으로 가격까지 좋게 구입했네요ㅋㅋ
제품크기가 생각보다 크네요...측면을 새우는게 분리형이네요 나는 고정형으로해서 세웠다 접었다 하는건줄알았는데 이런부분이 약간아쉽네요 한번사용해봐야 알겠지만 사용후 녹이안나길바라네요....
아직사용해보진않았는데 조립도 쉽고 좋아보여요 가성비 최고일듯합니다.
무게가 있어서 튼튼해 보여요. 라지는 생각보다 넓네요. 서용하기 좋아요
처음에는 이상한 플라스틱이 와서 환불하고 재 주문했더니 제대로 잘 왔네요 주로 혼자 쓸 거라 작은 거 주문했는데 생각보다 견고하고 만듦새가 좋습니다 바람개비 형식으로 살짝씩 물려서 펼치면 되고 중앙에 제망을 딱 놓으면 잘 맞아 떨어져요 오래 잘 쓸 수 있을 것 같네요 가격 대비 아주 좋습니다
무게는 좀 니가지만 가방에 납작하게 쏙 들어가고 부피가 작아 수납이 줄어들어 좋아요 만족합니다 무게는 좀 니가지만 가방에 납작하게 쏙 들어가고 부피가 작아 수납이 줄어들어 좋아요 만족합니다
스텐이 두꺼워서 무게가 좀 나가지만 내구성 좋을거 같음~~~~ 얇은거 썼는데 가볍긴 한데 몇번쓰면 휘고 녹슬고... 별로 안좋아서 구매평 좋아서 구매했는데.. 잘산거 같아요~~세일할때 구매 추천~~
잘 도착했습니다! 잘 사용할게요!!!잘 도착했습니다! 잘 사용할게요!!!잘 도착했습니다! 잘 사용할게요!!!잘 도착했습니다! 잘 사용할게요!!!잘 도착했습니다! 잘 사용할게요!!!
이중연소는 아니지만 수납 사이즈도 작아서 좋고 폈을때는 사이즈도 꽤 커서 화로로도 고기불판으로도 사용하기 좋습니다. 이중연소를 원하시는 분들한테는 안맞으니 참고해서 구매하시면 좋을거 같습니다. 전 만족
good
무게감과 두께도 맘에들어요 무게감과 두께도 맘에들어요무게감과 두께도 맘에들어요무게감과 두께도 맘에들어요
작게잘접혀요. 조립하면 틈이좀있지만 대체로 만족스럽네요