SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great watch, great store! Thank you!
Great product .. beautiful and great material .. worth it.. Arrived on time .. it's worth it
I loved the watch, and beautiful, great material... just like the photo... it's worth it.
Works at a level well above it’s cost! Good luminous hands and excellent light for the small screen. Amazingly good!
Very cool watch.
Benefit Cost 100/10
Excellent perfect. Very nice watch. Easy adjustment, with instructions in English. Otherwise full of tutos to settle it on the net.
Excellent store product conforming to specifications I would recommend dealing with
The store is very fast and communication is established immediately. Answers your questions. Helps. Thank you. Clock has a pleasant posture.
Very beautiful watch arrival in 15 days in France. I recommend this store.
Very nice watch, good finish bracelet a little short for the wrists a little (strong) this says enough head for the settings English and Chinese manual otherwise very good watch well finished I recommend
Bello
Very nice and stylish thanks store
We really gave money to brands like ca * io, you are very useful, very beautiful digital, you are setting the analog self-adjusting itself at this price, this quality is very good. Even the time zone of all countries is very good in light.
It was arrived at an excellent time and packaged as well as good and beautiful and elegant as well as very light I recommend it
The clock looks cool and works. There is a minus-after water there is vaporizer under the plastic, you can see in the photo.
Excellent watch I recommend it
Very beautiful arrived before the deadline!
Order arrived in France in 15 days instead of 19 days as mentioned in the announcement. But it doesn't matter. The watch is really beautiful.
quite modern looking. setup is easy and the manual is very clear. I hope to not get scratches soon. overall, very good quality for the price. it arrived in 3 weeks which is fine with me
The clock⏰️ Is lindooo, same as the photo, recommend the store is the products!
fast shipping good quality
The watch is very good quality and is waterproof I always buy this brand and I recommend it
The clock came on time. The watch is cool, the same as the description
very high quality watch ,auto time adjust acc to my country lovin it ,very comfortable rubber strap very with the purchase well done skmei.