SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The watch is very beautiful and I am so happy to have it.
Thanks, very stylish came in 7 days very light and beautiful design I bought this five skmei, the fizars are convenient, I change the clock Daily
arrived 16/10/2023.watch no battery....
Fantastic watch for price paid. Fantastic customer service from Seller. Many thanks to store for great support. Menu is complicated but seller provided excellent tutorial videos to help resolve setting analogue hands.
Another nice watch from Skmei!! Always making great watch. Recommend brand and store.
Good quality
The product stands better quality than the picture, I did a waterproof test, it was not waterproof, I just couldn't adjust it, I hope I will find it on the Internet somehow. It quickly reached my hand in 11 days.
Very good watch liked congratulations I will buy but soon. OBG.
Very good watch. However, the rubber bracelet is very short. 21cm wrist does not fit. From good material to bracelet, but very short.
Excellent good quality I recommend it is already like 15 watch that I buy and those that are missing I recommend
Product seems to be of good quality, well finished and corresponds with the description. I just need to know how to set the time.
I loved it are beautiful
Arrived very fast
This is a very cool watch for the price! I recommend you buy one you will not be disappointed. This store is very good, I ordered a week ago in the UK and it arrived 7days later no problems with custums or anything else. Thanks for a great experience
It’s a good daily casual wear watch. Just like the pics, no complains. It’s a decent buy and does not break the bank.
I love it... every cool watch
IM SO SURPRISED BECAUSE THATS THE BEST THING I BUYED IN MY LIFE. Btw thanks for super fast shipping
Excellent quality!!!!
Brilliant watches, love them. Really good quality, comfy to wear & look superb. Great store too. Fast delivery & revieved a really useful email from them giving clear setup instructions. Go on - treat yourself. You won't regret it
Be very satisfied is equal to as shown in the recommended picture
All perfect
9 days to arrive super well works everything has all the hours of the countries what we have tested submersible and no problem 6 leuros cost me
Top watch. Just as good as Casio.
Of very good quality, the needles are motorized according to the digital time.
this is a beautiful, high-tech watch. but so much so that I'm having trouble setting it, it's entirely electronic, even the analog dialed watch is electronic, in other words, it doesn't have a crown knob on the side to pull out and Set the analog clock you set your country, city for time zone, y/n daylight saving, etc. etc. Its awesome, and the price is so reasonable!