SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very high quality watch ,auto time adjust acc to my country lovin it ,very comfortable rubber strap very with the purchase well done skmei.
All good, OK, nice, good and cheap, fast shipping and reception also fast, excellent watch, imitation Casio 2100 very good, it's nice.
For the price, greatA girl wears it.
Very good quality, I think very cheap according to product price and quality. Fast delivery and solid cargo made.
Quite good watch every function mentioned working . Water resistance is excellent i swam in the ocean wearing this no problem. However water goes into the transparent cover but evaporates after a while thus the salt is deposited. its only a minor problem nothing major. Overall bang for buck replica
Excellent quality, very fast shipping surprised by it
The watch is very interesting. Control looked at YouTube. Let's see how they walk. One minus the strap is short, with a thick hand will not fit
The watch looks like all the money! Easy Truth. For such a price chic.
I highly Recommend SKMEI. This brand won't disappoint!
Wouldn’t fit g shock if that’s the plan
A lot of e is beautiful, stand wonderfully on the rkata, deliver the beshe from The Kurier to the gate, Malko mu e KSA verizkata and for the Debelle of kitki it is more difficult to smoke avaneto
100 points .... it is beautiful very good model and super comfortable design on the wrist easy to set the time and it is automatic. The excellent truth for the price, I will order again. I arrive super fast. Great store.
Everything ok except the instructions that come in Chinese
is good ☺️
Nice watch, I like this brand are luy recommended
The product is very good, arrived ahead of time, it is very comfortable
How in the description, cool shipping and well packaged
Great watch, took a bit of time to set both clocks but made worth it with positive comments from friends. Strongly considering buying a few as presents.
nice watch
All correct thank you
Excellent quality by the price
I liked it very much, only if it took something to arrive I had a problem with the delivery
Looks gr8
Clock is very nice day month year time shows also very easy to adjust
Goes quickly, but unfortunately it came with the battery at the end, not even being able to change the hour, one more that I will not use the watch battery here in Switzerland costs twice the price of the watch