SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
thanks you
I recommend for those who want to buy exactly as I want
The watch came! Everything is fine, no scratches! Packed in several layers of pimps, respect to the store and delivery! Setting, more or less understandable for a 55-year-old person, but some of the characters on the screen are not explained... in particular, the SNZ at the bottom of the screen, in the line of alarms. Maybe I'll figure it out later. Well, in a small minus-look at the screen directly. Slightly from above-below and already the LCD sectors merge. Right-left, there is no such effect. For such money is a normal product.
Very good the watch, I liked it very much, I do not know if it is durable.
Seems to be good
I used to buy skmei brand watches before. Maybe it will sound exaggerated, but I would say Casio quality. He entered the turkey in 5 days. Due to the 9-day holiday, he waited 10 days at PTT. Great brand with one word. I recommend the store and the brand. I use it for a few days and write again
Good afternoon, great arrived fast, I have already bought other times good product, thank you very much.
Very nice and fashionable! Arrived before time! Recommended store!
Within the deadline, equal to the announcement. I had difficulty adjusting the information and only left the date. The bracelet also came big and I will need to adjust.
Very good watch, light, I already use this brand some time can buy without fear, use for the day, I recommend a lot and I will buy more
beautiful and nice bracelet also
Light and comfortable simple excellent quality watch
I received it in good condition thanks
Received in good order ,set the time etc. and ready to go !Thank You .
The item as described I like very much recommend the store
Such to descriptions. Delivery time 10 days to Colombia, really surprising. Good quality. Complies with what is offered.
All right, though the belt could be a little longer.
Merchandise as annucio.
A nice, inexpensive watch with a porthole. The numbers on the display could be bigger and the strap is a bit rustled but for that price it's a nice watch.
Arrived on time
Toop
The product is beautiful and good quality I recommend no need to give much money to expensive watches, the price of this watch is affordable and good quality
Top watch, works perfectly, I liked a lot
Very good, fulfills its functions
Before you a comparison of the new watches from this store and the watches I wore for 4 years and three months, every day, sometimes taking off at night. The buttons were erased and bronze, there were scratches and traces of an erased coating in the corners, the glass is absolutely free of scratches, the battery did not change, but the sound is quieter than new ones. Shorter I wanted the same watch, but new. But the difference in appearance is visible only from a distance of half a meter, I see this difference, but people do not see. That only I see them new, but it still warms my soul.