SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The clock arrived in excellent condition, arrived with all the characteristics consistent with the announcement. I indicate the purchase!
Very nice with many functions, really satisfied.
Quality product, I am very satisfied and recommend the product.
The watch is fantastic, very good quality, very beautiful color, a beautiful design and looks like a much more expensive watch than it actually is. I advise your purchase!
Beautiful. Two times, stopwatch, Countdown, five alarms plus the hour,
Now I received it is really beautiful, and good quality. I received it in 1 week quite quickly. Thank you very much.
The watch is excellent. I order 2, for work and everyday Super. I recommend selling
I took it for the donor for the glass. Plastic on origing and glass and scratches, and on these glass and looks great with such glass
Well packed bino product is good quality I recommend the store.
Arrived a little late but arrived without incident. Thank you
Excellent watch. Great durability.
Product as described and delivered in good condition. Fast delivery in 6 days.
Recommend the store skimei watches are top
This is my third watch of this model. I wore the first silver color for four years, a little rubbed, but from a distance of half a meter it is no longer visible, the glass did not scratch at all. Took blacks for diversity. For those who love any metallic color, black is not suitable, as they look like plastic. And so matte beautiful black color. I don't know how long it will last, I hope for high-quality paint. In the silver body was Chrome, and here the paint.
Beautiful watch with many functions, very loud beep, 5 alarm and two schedule, good quality bracelet, now let's see the durability.
The wicked came shvidko. The old-year-old Whiglyadak is not bad.
Class, nastalgia return to youth
The watch is excellent Who buys will not regret I will be buying other future congratulations to the store arrived before the expected metal bracelet without comment product of Excellence
I am pleasantly surprised by this watch-for pennies we have a small readable watch. Very good metal bracelet with an easy adjustment mechanism.
It came to quickly at 5 days.Good job!
otimo
The watch is what I wanted. The shipment came quickly. I recommend.
Show de bola!!!
Very good watch! I recommend it without hesitation!!
Very beautiful