SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good product
Perfect as the photo needs to value the operation but a lot of quality for the price
Very nice watch
Excellent, very fast delivery
Arrived fast.
It is more beautiful personally beautiful of more, it has matte color is light
The clock is very good! Very beautiful! I look like a prince with that watch.
The watch is interesting, have many functions.
Beautiful and it seems to me to be of great quality, I bought it as a gift.
I waited exactly two months, but a super watch cord metal. I loved it. I immediately adjusted it to my arm, it's great.
Is the second I buy, very happy.
A good casual watch with five alarms, a taemer and a stopwatch. That I need to buy third ones.
Very good product! Super fast delivery, arrived 15 days in advance, recommend!
Arrived a little bugged. Didn't work a few buttons. I needed to open it and make some adjustments to be able to work well
The clock arrived identical to the ad, but I found the numbers a little small to see the time. But the watch material is very good. No doubt that both the store and the watch ..!
Small, suitable for those who have a thin pulse. Excellent Product!!!
Type of case I want, I am very satisfied, fast delivery, thanks
i had to pay another delivery fee to a dispatch rider to bring item to my address
I loved them!!! Beautiful design and they work perfectly… I got on the beach with him without realizing it and nothing happened at all
Good product good quality Indico
Vidm yakiste
Thanks , the product is exactly as it appeared on the image at your display
Its a quite good watch for this low price. Basic functions works well, has a sharp LCD.
Great watch! Does not lose to internationally famous brands. Quality in all aspects (bracelet, material, weight, display, features, colors and size). I intend to buy others of that brand. I recommend it.
I am satisfied with the product I received. I am very grateful. Thank you very much AliExpress