SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great cost benefit, I will buy again. It took a long time to arrive, 43 days. Has been taxed at customs.
I receive my order today with slight delay.. it is take about almost 6 weeks.. anyway thank you very much...
I recommend the purchase, for what I researched before buying, is the original, great quality.
Excellent Product, recommend the store arrived well before the deadline.
Super Watch
Product in good condition, well packed.
Great product, worth a lot, paid 26 reais, but had to pay 38 more import tax, it is a theft if I did not pay my product would be returned to store, a theft, this is our Brazil, but I paid the product and great
Very good watch
The watch is very good quality, it has very good light, the color I ordered is what arrived.
Really look the watch is good waterproof everything working original recommend
Cool hours for little money! Recommend!!!
They are good beautiful and cheap already I order several times
Great quality watch, comfortable waterproof, super Indico.
The goods arrived within the specified time frame. Description corresponds. Recommend!
Yakisny. Whigladak cool... Sell a good product on the day of the deputy. I recommend a year old. I recommend the store.
I loved this green light, very much. Has two times Q you can configure.
Arrived one day later than the specified date. Good watch and such a price. In the model itself there is a nuance that only one push of a button switches the time from 24 hours to 12 hours and the sound itself squeak when pressed quite loudly (although the alarm clock is just right), there are 2 time zones, stopwatch and timer. The execution of the case is not ideal, but not bad. Recommend
Same product as described, beautiful watch great quality, I will buy more times thanks to the store.
The watch is as the picture, works fine, all buttons, light, strap and dial are fine, quality price. Arrived with his manual, the strap bent minimally because it does not arrive in the box, if they will send in the box it would be great, even if its value goes up a bit, it is worth it. I recommend
I liked the watch is good, I am only in doubt if it is water approved. To cm afraid to test and he go to the hole kkkk
Fast delivery, the product is fully consistent with the photo and description.
Arrived here in Brazil, beautiful the watch, everything great packed in the bubble bag, with everything ok...
Top Product as expected
Came on time. Whole. Easy to set up. Look good.
Better than you expect, a beautiful and charming watch, and fast shipping. Order it now and do not regret it