SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This is as in the photo of good quality and very nice
Very top watch recommend arrived before the deadline congratulations for store 1000 note
Very satisfied with the product is such as the description has all the characteristics I want and it is a good price arrived in ein month exactly I feel that I invested my money well thank the store
Excellent watch, very good quality of the materials and the price with the 3 B.
Very good watch, I recommend, I had already bought the same watch a few years ago.
watch එක සුපිරි මට deliver charge එකත් එක්ක ඔක්කොම ගියේ රැ.1520 වගේ දවස් 16 පාර්සල් එක ලැබුන කියන්න වරදක් නැ හොදටම තියනව ගන්න අය බය නැතුව ගන්න
It’s a good product my boyfriend loves it, good for the price, now to see if it’s actually waterproof
Good yakiste
Super father and the quality is good, I like it very much
Shipped OK. Nice Bright Display
Very cool to like the watch, super fast delivery, product came very well packed, very comfortable to wear for the fact that it is light, answer all functions worth every penny congratulations to the store
For the cost benefit is worth it, but if you're thinking of a multi-function watch, look for another one as the watch is super simple. Quality of the material is very good.
Good quality, and size
Excellent Product, I regret not buying more
very good product for the price. convenient watch. looks nice too.
Product came as perfectly described
All came well for two tizhna Super
Item as shown in pictures and arrived ahead of time
Very good for the price, the retro lighting is very good. I arrived earlier
Product arrived before the stipulated time, arrived well packed
Very nice the watch thank you very much, it is as it is on the cover
Recommend the top watch shop came well packed. It only took a long time but because it was taxed but it is great.
Excellent product, as mentioned in the description, nice, very light and easy to configure. I am very satisfied with the purchase and the shipment was very fast arrived in 10 days to Mexico.
An excellent purchase, the watch is as you expected, very good quality, it is water approved, the light is very strong, it is easy to set up, everything works perfectly, it has day of the month, day of the week, alarm, stopwatch, timer and a second time zone.
Great watches loved too beautiful