SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good highly recommend this brand Great store
Good quality at an affordable price
bom
Super fast delivery in 10 days from China to Germany
I arrive early, very good is the second time I buy
Ótimo produced
The watch is top use daily I have one for 2 years and I bought another super worth
All vashtova, OPIS vidpovidai, not overgrowing the moisture-zashita, for such a super.
Watch came as waiting, original pattern completely satisfied.
Good quality, comfortable to carry and meets all functions of double hour, day, week and month, alarm, stopwatch and light in green color.
Very top watch recommend arrived before the deadline ball show congratulations to store is to be congratulated!!!!
Very top watch recommend arrived before the deadline ball show congratulations to the store
as described high quality product and great price it did took 3 weeks to arrive
Very satisfied with the product!
This is super good watch and especially the type of light looks very elegant I am very satisfied
Arrived ahead of schedule. Product matches the ad. Very good.
The last year of the norm. Delivery in three tizhni.
There was a diver for 6 days, as well as packed, not crooked, good godyear, name for his cat)))
I 've been using it for a month, it fulfills my goal that is to be a watch with all the basic functions, nothing so robust and that's great because I don't like watches like the Power Rangers Morpher. It is easy to use, 4 functional buttons, stopwatch, Countdown and alarm. Water is also approved and bathing and washing hands with him is very peaceful, but I always remove him when I go to the water. Use at work and he can handle the rocket, reasonably comfortable, sometimes I don't even notice it on my arm even after more than 8 hours of work in a row. Good shopping, it was worth it. arrived super fast, less than 15 days to the northeast.
Super fast 3 weeks arrival in Peru and very good product.
This is as in the photo of good quality and very nice
Very top watch recommend arrived before the deadline congratulations for store 1000 note
Very satisfied with the product is such as the description has all the characteristics I want and it is a good price arrived in ein month exactly I feel that I invested my money well thank the store
Excellent watch, very good quality of the materials and the price with the 3 B.
Very good watch, I recommend, I had already bought the same watch a few years ago.