SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
it's good and comfortable. As described by the store
A little difficult to understand how to arrange time at the beginning. But then it's just KK joy. Very good the product, great material
Was exact what was promised. Very good product for the price. Arrived in about 11 days in Dominican Rep.
Simple the bad that the date and days come in English do not come in Spanish and you have to try it with the resistance of the water over time there it will be seen
Bad-time. Nadiny brand in the budget segment. Coupubati is free.
actually quite a nice featured watch for the price. time/day/date/chrono/timer/dual-time/alarm. case is 47mm. The background lighting is like a torch. Would purchase again.
Good watch in Brazil goes above 100 $ the value
It's as described. I like it very much.
It looks a watch of very good quality and according to the description. Very happy with the product
Mechaniam Patta bn ganata watinawa vanilla Ganna un Aya nathuwa
Best watch I ever had, I had a previous one that works until today for about 3 years, very good
Excellent custo benefice. Remark
I loved it, it exceeded my expectations. Arrived 10 days earlier than expected. Its larger-range appearance. Recommended store.
Very good. I bought the second time because the 1st I let the screen scratch.
Excellent this very good quality and perfect for the price...
The product has good quality and really does what it says in the ad. The delivery was on time. Overall very good, I recommend
Good product, comes without box, bring manual and wrapped in bubble bag.
Arrived, and it's original
Excelente
It's a good one. I'm satisfied with the price and the product. Arrived before the deadline. Recommend.
Good quality. cool design
Very good
I really recommend it for rough work. Quality nice
Really Nice I like it alot.
Everything came right the watch and very good this brand and very good recommend store and store