SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
looks good, hope i can give and update after use them
форма гарна. трішечки менша, ніж я думала, але досить якісна, не тонка. покупкою, доставкою та продавцем я задоволена
спасибо большое, товар получила быстро, качество товара думаю что не подведёт.
Super, w sam raz do air fryera.
small loaf size.
формочка мега маленькая,даже не знаю где её применить. по дну 13,5 см. сверху немного шире 15,5см. качество силикона вроде нормальное. еще не применяла. пришел заказ быстро
tamaño para un pastel pequeño, ideal micro o freidora de aire
Perfect for baking small batches of bread and cake in the air fryer .
Correspond exactement à la description donc petit mais très pratique.
llegó bien sin daño físico, se ve de buen material se ajusta conforme a la descripción
todo perfecto 👌 muchas gracias
takie jak na zdjęciu i jakiego oczekiwałam
As advertised. Fast delivery. Highly recommend this seller.
Me encanta. quedó perfecto. fijaos que el tamaño es pequeño, ideal para un pan, o para aún pequeño queque
trop bien!!! super petit moule pour des petits gâteaux, exactement ce que je cherchais
klein maar handig. goed handelbaar.
dobrze wykonana, mała idealna na mały wypiek, pasztet domowy pieczony
Me gustó el material desmolda facil y me encantó en azul volvería a comprarlo muchas gracias
fajne. przydatna rzecz polecam
polecam nie ma podanych wymiarów można upiec bułkę
merci beaucoup j'ai reçu mon colis je recommande le vendeur
as expected, as described
Good for baking small cake or white bread
Arrived, thank you!
Oui c'est petit comme moule. La cuisson est bonne super. Service rapide et merci.