SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
excellent value for money.
Great watch, unbelievable price, I paid Rs250 reais here, and in Brazil one that I acquired before had left for more than Rs700 reais! Crap miserable Brazil!
Everything perfect! Already and the 4 Watch I buy! Recommend!
packed well as described thanks for store. fast delevery 2 weeks.
This is my second Steeldive 1970. No doubt it is the best Capt. Willard Homage under $100. I am very happy
The product arrived in Turkey within 1 week. It was really careful to pack. The clock is spectacular with one word. Actually, there's no need to pay a lot of money. Steeldiand I think it's a very good brand and does its job well. I recommend it to those who will take it. Note, a watch for friends with thick wrists, and also heavy.
This is the first time I 've purchased a steel-dive, but compared to the Seico-Ttle, it's a quality that has a low price point. You should use it more, but the daily error is fine, the finish is neat, and the luminous light is long and bright. I bought another watch, but I'm looking back to you ^ ^
The printing when you have the watch in hand is very good, it is a heavy watch, it feels solid and very beautiful, the only thing you notice low quality in the crown, it costs a bit of manipulation, outside of that an excellent watch for the price. So far it has not failed me. Let's keep using it a little more.
Very good material, quality and durable. For this price it’s a must. It was delivererd with a good case and all the stuff to adjust the bracelet
great value for the money, took only 10 days to get delivered to me.
You can't go wrong with this watch. Design, materials, construction, operation, presentation, everything impeccable. And if you judge him for the money they ask for him, it is a real opportunity. I hope to enjoy it a long time.
I already have a Seiko turtle in my collection. but I had to see what the hype was about the "Capt. Willard"... It's absolutely great. Good buil quality, bezel lines up. no complaints. it has a place in my collection.. and on my wrist.
Unbelievable quality at this price point. Really happy with how fast the watch was delivered to the UK (around 10 days). I liked the case it came in and also included was a tool to remove extra links from the bracelet. I was a bit sceptical of buying a watch from this website but am have been pleasantly surprised with everything. Specially the price! Many thanks.
Amazing Watch very good quality, but at the same time, they have a quality control issue unless I brought their attention for it when i received my previous order [ THE SHARP EDGES] it is caused hand injuries.
I received the watch and overrecommend is a well-crafted luxury top
This is a handsome time piece. It's collectable for sure. Well made, heavy, masculine, and a fair price. Bravo to the makers!
I love this Captain Willard, he really is a beautiful watch.
The watch looks great in person. I didn't have any QC issues. Everything lined up perfectly. The bezel was tight but loosened up after a few spins. I'm really happy with it.
item as described, fast shipout by store, packing is normal and arrived safe. Received in 13 days, shipping is fast. Overall satisfied with purchase.
Good delivery time,good solid watch and good packaging,no issues at all!! For this product I must recommend the store!!
I am really pleased with the purchase, quality of workmanship at a high level, attention to detail. Bezel is pleasant to move, the backlight is very clear. The watch is surprisingly accurate, the rubber band is also of good quality. The green shield is impressive and shimmering beautifully. Really pleasant surprise, I would be happy to buy another watch of this brand in the future. The shipment took 12 days to Poland. The watch was well secured in the manufacturer's nice packaging.
Very fast shipping 11. Came in the day. The watch is very nice, I recommend it to everyone.
At first glance spectacular well packaged, in the absence of trying it. Big Buy
love it. the lume is better than any of my watches, even sitting inside my apartment away from the windows the lume charged up nicely and glows for ages. aside from the power reserve closer to 24 than 48 hours it's perfect. can't believe the value fir money
Sehr gutes Produkt zu einem tollen Preis.