SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The best quality watch page price without any doubt, very good construction, quality materials, the Crown thread is very soft, and the bezel has nothing to play and feels solid, that will not turn alone or by accident, my best purchase so far, very happy.
Great watch. The set includes a stem for shortening the bracelet and a screw rod for shortening the bracelet, with their help you can easily remove a pair of the bracelet links, which is my size. Convenient! In the clock I swam in the sea for a long time, at night. The clock is not wet and the fluorescent light works well. The watch looks great, the details are neatly fitted.
Excellent! Beautiful watch, fast shipping.
The best diver in this price range. Delivery faster than the information on the website
The hype is real. Not only is this watch amazing value for money, it is also REALLY cool in it own right. If you’ve seen Sheen in Apocalypse Now, this watch will bring a smile to your face!
good build quality for the price
I am satisfied with the quality. very nice watch. it worth the money.
Beautiful watch. Fast delivery!
Excellent .. I recommend it
Excellent watch. Incredible value for money, best on the market right now I think. Lume is better than my Seiko SKX. I have tried both the steel bracelet and the rubber strap. Bracelet is good quality, feels sturdy and good amount of adjustment. The rubber strap is excellent quality. Would recommend either.
Excellent Watch, a great tribute to the Seiko, and at a very accessible price. In my collection I have Casio, Seiko, Mido, Invicta, Pagani, Carnival and Steeldive, these last made in china and I have all used them a lot and they have come out very precise without any failure. Very happy with my last purchase Steeldive. I arrived in Mexico in 18 days. I hope to save and buy a San Martin watch, I have heard very good references from this brand.
Great watch. came very quickly. as described. great! finish works exactly as it should work ☺️
Excellent Product! Fast Shipping! Unbeatable Price! Exactly as Described! One of the best items on AliExpress! Thank You!
Beautiful massive clock, beautiful as shape and makes its figure
Fast arrival in Peru, very protected and good material, heavy, happy with the product. Comes with cutting machine
C is the second and always satisfied by the finish c is really a beautiful quality watch
This a good, inexpensive watch. It’s excellent value for money. It arrived in ~7 days to the UK.
Awesome watch for the price!
A very successful watch that I really like. The bracelet is of good quality and the magnificent avcc watch a black Nato or a black rubber bracelet. Thank you!
A classic ! Very satisfied. Will buy another one if Steeldive issues a vintage version of this SD1970, with mat grey dial and fauxtina hands, indices, bezel insert...
The delivery was fast and with respect and responsibility, happy to have received my watch. Beautiful and good working Watch,
So this is my fourth Steel dive watch. My SD1980 is great and thus what I'm going to compare it to. The lume is good though the indexes are smaller than the SD1980. The movement is easy to wind and just as smooth. The bad is the stem seems a bit short. I think for the price the SD1970 is a great value.
Classic design, beautifully executed. Amazing value, highly recommended! Running at -2spd, couldn't be happier.
One of the best watches I know can buy on the platform, without a doubt
The item arrived really fast and it was as described. I had bought the green one first, but the black is classic. Better clasp and AR coating in my opinion. Recommended store!!!!