SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This is not the first time I have bought from this store, I sent the watch very quickly, I bought it with a discount of 11.11 and coupons, the Watch arrived in 25 days, it is fully consistent with the description, there is enough praise, so I won't repeat myself. I recommend the seller, 10/10.
I think it's very good watch, it arrived early and it works great
Nice watch at a great price. Ordered it in blue with rubber strap.
BBB if you like its design I recommend it, offer more than it is worth.
Very happy with the purchase, thanks to the store
Fun watch
It is an excellent watch worth it, automatic with incredible luminicence. I will use it for a good time and I will try it has b er if it supports the water
Beautiful clock arrived in the record time of 8 days. I have already had some steeldives in the past but I have the impression that they have improved. The bracelet is better as the clasp and the bezel is really solid. precise alignment and without games. Really happy with the purchase.
Just excellent, it's a little smaller than it looks in the photos, but that only makes it prettier, as it doesn't look huge in hand, just amazing for the price, very good materials working at 100
Very good quality watch for the money. Well packaged and ultra fast delivery (9 days to Australia). Build and finish is excellent value and it's a good fit for my 7.3 inch wrist.
perfect watch, very nice built and quality. however, I had some issues with the delivery and the store chat is inexistent, never answered my questions at all. Will recommend the watch but the store has lots to improve in customer attention
Super happy with this. The watch arrived exactly as described and VERY quickly (I'm in the U.S., and I ordered a waffle strap for this on Amazon right after I ordered this watch, and they both arrived at the same time). Thank you! A+
Watch. very beautiful and robust exceeded expectations other than arriving well ahead of schedule, thank you very much to the very efficient supplier.
Very good watch! I had to pay a fee to give the filthy mule thief.
So happy with this watch. I was dubious before it arrived but the quality is very good. It looks great, love the shade of green on it. The timekeeping has been exceptional so far, +21 seconds after 6 days which is very impressive. Bracelet has a bit of rattle but not too bad. Slightly misaligned bezel but no more than some Seiko models I’ve seen. Nice weight and it feels great to wear, can’t wait to try it on some rubber and nato straps too. Outstanding value for money!!
the packaging was done superb. Delivery was also fast and the watch is beautiful
looks great in person. great price and fast delvery, took about a week and a half.
A no brainer, very good quality. Looks and feels great.
I received everything right, very fast, very beautiful, I liked it very much, very satisfied.
It took a little longer than expected, but very happy with the tribute to the Seiko Prospex (Captain Willard). Looks very solid, quality and good finish. Unbeatable price-quality ratio. My watch mechanism has a lag of only + 2s/day. Feels great on the wrist, a little heavy perhaps, but it is appreciated to notice the watch. Fully recommended, both this SD1970 and any Steeldive. Is a safe and reliable purchase.
Excellent Product, I am measuring precision, after one day it goes excellently well
The price is excellent for the quality
Totally recommended, if it is true that it feels of much higher quality. The lumen glows and the bezel lines up and turns perfectly.
It worth it.
Excellent clock. In my case it only runs about 5 seconds a day which I think is very good. In general it is on par with my Seiko 5 sport