SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent Watch, a great tribute to the Seiko, and at a very accessible price. In my collection I have Casio, Seiko, Mido, Invicta, Pagani, Carnival and Steeldive, these last made in china and I have all used them a lot and they have come out very precise without any failure. Very happy with my last purchase Steeldive. I arrived in Mexico in 18 days. I hope to save and buy a San Martin watch, I have heard very good references from this brand.
Great watch. came very quickly. as described. great! finish works exactly as it should work ☺️
Beautiful massive clock, beautiful as shape and makes its figure
C is the second and always satisfied by the finish c is really a beautiful quality watch
A classic ! Very satisfied. Will buy another one if Steeldive issues a vintage version of this SD1970, with mat grey dial and fauxtina hands, indices, bezel insert...
The delivery was fast and with respect and responsibility, happy to have received my watch. Beautiful and good working Watch,
So this is my fourth Steel dive watch. My SD1980 is great and thus what I'm going to compare it to. The lume is good though the indexes are smaller than the SD1980. The movement is easy to wind and just as smooth. The bad is the stem seems a bit short. I think for the price the SD1970 is a great value.
Classic design, beautifully executed. Amazing value, highly recommended! Running at -2spd, couldn't be happier.
One of the best watches I know can buy on the platform, without a doubt
The item arrived really fast and it was as described. I had bought the green one first, but the black is classic. Better clasp and AR coating in my opinion. Recommended store!!!!
Amazing quality for the price. Best bang for your buck on automatic watches. Lume is great and the watch feels nice.
Excellent watch and excellent purchase, one of the best Aliexpress watches
Watch is great. It's newer version. Hands are not flat, they're brushed inside and polished on the bevels. Bevel on the sapphire crystal plays great in light. The dial is black, deep black. I heard a lot of people complains about grey dial, but I guess it was older version cause this one is very black. I bought it to modify and create something closer to original Willard. The case is very comfortable. It's big but wears as 36mm. Amazing. Great store. Thank you
Good quality. Very nice watch.
I'm satisfied to the items but I'm disappointed to the delivery fee of 28.83 SR
great product. Mooney always well spent with Steeldive products.
Beautiful Seiko Turtle homage. Heavy and chunky well built wrist piece. Well worth the money!
excellent value for money.
Great watch, unbelievable price, I paid Rs250 reais here, and in Brazil one that I acquired before had left for more than Rs700 reais! Crap miserable Brazil!
Everything perfect! Already and the 4 Watch I buy! Recommend!
packed well as described thanks for store. fast delevery 2 weeks.
This is my second Steeldive 1970. No doubt it is the best Capt. Willard Homage under $100. I am very happy
The product arrived in Turkey within 1 week. It was really careful to pack. The clock is spectacular with one word. Actually, there's no need to pay a lot of money. Steeldiand I think it's a very good brand and does its job well. I recommend it to those who will take it. Note, a watch for friends with thick wrists, and also heavy.
This is the first time I 've purchased a steel-dive, but compared to the Seico-Ttle, it's a quality that has a low price point. You should use it more, but the daily error is fine, the finish is neat, and the luminous light is long and bright. I bought another watch, but I'm looking back to you ^ ^
The printing when you have the watch in hand is very good, it is a heavy watch, it feels solid and very beautiful, the only thing you notice low quality in the crown, it costs a bit of manipulation, outside of that an excellent watch for the price. So far it has not failed me. Let's keep using it a little more.