SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
really beyond expectations of product quality and delivery speed, I am very satisfied shopping here, thank you for this.
great watch for the money.
Good product, second buy and everything very well packed and very fast shipping
Love this watch! It's chunky but not cumbersome . Looks so cool , awesome lume. Great price , fast postage , what's not to love?!
perfect, very fast shipping too. one of the best budget watches you can find. Already bought the bronze version!
exceptional quality and service outstanding captain willard homage. Thank you, steeldive, highly recommended
Impressive watch for € 50
Been hankering for one of these for and while and I was not disappointed when I did eventually take the plunge!
Really satisfied with my order. Everything came as expected. Looking forward to my next steeldive.
Great watch !!
Wow!! What can I say, I picked this watch up for £43 delivered and got it within 7 days delivered to the UK. Not a mark on it, dial & bezel all lines up correctly working like a charm. Tracking available all the way from China to my door.
Sublime quality. Very happy. Good communication with the store. An incredible price.
Very nice watch with super quality. Everything is neatly processed and aligned.
Very nice as always only concern strap is jingle and push pins should be screw thanks
Wonderful.
Fast shipping and delivery, well done Watch, good value for money, comfortable on your wrist.
Great bargain watch. If you’re new to automatic watches this would be a great start. Nh35,sapphire crystal and great Lume.
I still can't believe it a tremendous watch that I received for what I pay, without a loss it has become one of my favorite watches, just waiting for the green to reach me. I really congratulate the buyer very reliable and fast delivery
Excellent watch. Don’t hesitate
amazing watch, fast shipping, I will be buying more from this store.
Beautiful watch, excellent workmanship for accuracy I can not express myself yet. Fast shipping, 7 days only.
Outstanding value and quick delivery to US! High quality Willard “clomage” surpassing all the hype. Believe it. Don’t hesitate. Charlie don’t surf!
Very beautiful watch, I liked it too much, I will buy it again...
buy recommended! robust watch with nh35 movement, sapphire glas and stainless steel. needs a big wrist.
After this purchase I’ve already waiting for more 6 different watches from the dealer! Strongly recommend!!!