SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
llegó rápido , packs pequeños agrupados en una bolsa negra grande de basura.
Producto bien empaquetado, ha llegado perfecto. Repartido en paquete de 12 rollos.
96 rollos de papel WC a un precio increíble!
muy buena oferta
Excellent! Very fast!
he recibido la oferta de papel higiénico es muy interesante. son 92 rollos de papel y a un precio increíble y además de una marca de mucho prestigio
buen producto recomendado pero no veo en como lo anuncian viene en paquetes de 12 rollos
Todo bien, llegó rápido y bien empaquetado. Gracias
Perfecto y a un precio inmejorable
buena calidad
Los rollos son muy finos, aún así merece la pena por el precio
todo ok
El artículo bien, pero no me dejó hacer el descuento de los dos euros
Excelente pack, buena marca y precio Justo. Envio rápido.
pedido y a los dos días en casa
perfecto y envío rápido.
Llego rápido ! Son rollos finos de ahí su precio.
Para lo que es funciona
todo ok
muy buena calid
muy buen precio para el producto
no está mal,los rollos no son muy grandes pero por el precio que vale no se puede pedir mucho más
envío súper rápido, al día siguiente de haberlo hecho ya lo tenía en casa. vienen 9 paquetes de 12 rollos
Perfecto a buen precio y envío super rápido en un día.
ha merecido la pena, super rápido