SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
la verdad es muy util, sirve mucho para esos dias de playa y no ocupa mucho espacio
El producto es igual a lo descrito por el vendedor, son las terceras que compro, recomendable producto y vendedor 💯❌💯👍🏻.
Acabei de usar e realmente o material surpreende. mesmo enxugando meu rosto, a toalha quase não molhou, fora a secagem rápida. produto veio bem embalado e é de qualidade.
полотенце отличного качества,швы аккуратные. складывается в очень маленький размер. очень удобная маленькая сумочка чехол для полотенца
La sensación de la tela es suuuuper suave, me encanta, como regalo seguro le va a encantar a mi esposo. La relación calidad/ precio vale la pena
Товар получила,большое спасибо продавцу. Качество отличное.
Conforme anúncio, chegou relativamente rápido. Recomendo a compra e o vendedor!
Great for the gym
bien
Recomendada para el Gym creo que me. Comprare l talla más grande
Очень хорошее полотенце, быстрая доставка. Спасибо продавцу!
Excelente productos
aun no utilizo pero ya habia comprado otra mas pequeña es muy compacta y se seca rapido.
Excelente material
Bonita pero muy pequeña
The goods arrived on time and quickly enough. The towel is navy blue, size 76x152 cm, pleasant to the touch. Everything corresponds to the description, both color and size. Let's see how it will be in operation.
Me encantan😍están geniales para el gym,con éstas ya son las sextas que pido😁
Fast delivery and the product is just like announced.
This is a great towel! Way bigger band better than I expected.
Bien reçu ! Pas encore tester , mais bien emballé et c’est très jeter !
Ok
Szybka dostawa produktów. Towar zgodny z opisem. Materiał dobrej jakości. Polecam tego sprzedawcę...
Me surpreendi positivamente com a eficácia do produto, recomendo de olhos fechados. Muito bom.
Recommended 100%
Excellent !